Telesales Advisor

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Red Dot Recruitment Full time

Role:
Telesales Advisor


Location:
Newcastle Upon Tyne

**Salary: Starts at £20,500 and increases to £21,500 after 6 months
- plus additional bonus potential of up to £500 per month**
Hours: Full time 40 hours per week, between 8am-8pm Mon-Fri, and 1 in 3 Saturday's 9am-2pm

Benefits of joining our team as Telesales Advisor:

  • Fantastic earning potential, paid fortnightly
  • Strong career development opportunities
  • In depth, fully paid classroom training
  • 28 days holiday allowance
  • Substantial discounts with our partners

What will the Telesales Advisor role involve:

  • Dealing with both outbound & inbound calls from customers who are in debt
  • Working through a set data list, ensuring all calls get made within a set time frame
  • Understanding root cause behind debt, implementing payment plans to recover debt as quickly & sustainably as possible.
  • Attempting to recover the debt owed
- either in full or partially

  • Following a scripted conversation to ensure company processes are followed accurately
  • Updating account profiles on our inhouse systems
  • Maintaining a professional image for ourselves and our clients

What skills will you need as a Telesales Advisor:

  • A resilient nature and determination to achieve goals and targets
  • Effective problem solver
  • Strong verbal & written communication skills
  • Ability to navigate complex computer systems
  • A keen attention to detail & proactive approach to solving problems

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