Customer Experience

3 weeks ago


Basingstoke, United Kingdom Wote Street People Full time

Customer Experience Account Manager

A rapidly growing, multi award winning, business with over 50 years of experience of providing voice, data, mobile and cloud-based solutions to businesses across the UK. Our customers are at the heart of our business and our success is a direct result of our commitment to deliver the best solutions and industry leading customer service.

**Role Summary**

The Customer Experience Account Manager will be a diverse and challenging role where attention to detail, coupled with an overriding passion for providing an inspiring customer experience is needed. You will need a positive mindset and a can-do attitude to always deliver for your customers.

The Customer Experience Account Manager will be responsible for all queries on their accounts plus conducting service reviews, seeking new business with upselling and cross selling opportunities. This is the focus for each engagement with the customer, ensuring that we are forward thinking about our customers’ requirements. Every experience with us is managed promptly in a positive manner where the customer feels valued.

The ability to quickly build rapport and relationship build with customers, plus internal and external contacts is central to this role in order to be able to provide solutions and best advice.

Excellent communications skills with the ability to adapt and negotiate are required. You will need to be numerate and commercially savvy as well as being dedicated.

**Skills and Experience**

Excellent Communications Skills

Passionate about the Customer Experience

Sales intuitive

Ability to Adapt and Negotiate

Numerate and Commercially Savvy

Team player

Highly organised

Resilient

Keen for self-development and career progression

In Return

Salary - £27k with OTE £35k

21 days holiday

Free parking



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