Online Customer Experience Team Leader

4 weeks ago


Basingstoke, United Kingdom Basingstoke and Deane Borough Council Full time

We are looking for an enthusiastic, motivated Online Customer Experience Team Leader to drive strategic change and continuous improvement of the council’s websites and intranet site.

You will lead a web team to deliver high quality online content, services and interactions which represent the council as a forward-thinking organisation continually striving to provide better customer experiences.

Previous experience in using content management systems and interpreting and acting on website analytics, such as Siteimprove, Cludo and Google Analytics is essential. You will need an awareness of WCAG2.1AA standard, knowledge and experience of Search Engine Optimization (SEO) and writing for the web. Experience of optimising the customer journey through effective use of content and Web Parts on SharePoint intranet sites would be desirable.

Basingstoke and Deane Borough Council offer a wide range of benefits, including a generous leave entitlement, access to discounts at nationwide retailers through our ‘B Rewarded’ discount site, flexible working, healthcare cash plan, pension scheme and much more.

**Appointment Type**

Permanent Position

**Full Time/Part Time**

Full-time

**Hours**

37

**Salary Min**

£40,205

**Salary Max**

£43,427

**Interview date**

TBC

**Closing Date**

26/02/2024

**Ref No**

562



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