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Customer Service Team Leader
6 days ago
Are you a passionate and hands-on leader? We're looking for an experienced Customer Service Team Leader with supervisory office experience to join our successful client in Basingstoke. In addition to a salary of 30k, enjoy 25 days annual leave, social events, a friendly working environment, free tea, coffee, biscuits and fruit, and free parking
Please note that due to the location of the company, you MUST be a driver.
As the Customer Service Team Leader, you will be responsible for managing a two-person team and overseeing the day to day operations, making sure that KPIs are met and maintaining excellent communication links between departments on various levels.
As the Customer Service Team Leader you will enjoy:
- 8am - 5pm Monday to Friday (1 hour lunch)
- 25 days annual leave plus bank holidays
- Free parking on-site
- Free tea, coffee, biscuits and fruit
- Social events
- Medicash medical cover
- Company laptop
- Sick pay
- Company pension
- Training provided
As the Customer Service Team Leader you will be:
- Ensuring departmental KPIs are met
- Leading 2 team members and supporting them in handling day-to-day functions
- Maintaining the internal database to a highly accurate standard
- Liaising with customers, engineers, and other departments at various levels of the business
- Liaising with engineers regarding process of calls, closing jobs when completed and raising any necessary invoices
- Liaising with customers and credit control regarding invoice queries, settlement of invoices, credit notes and order processing
- and more
Who we're looking for:
HOW DO I APPLY?
If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00 per year
**Benefits**:
- Company events
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance
- Sick pay
Work Location: In person
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