Customer Service Supervisor

6 months ago


Basingstoke, United Kingdom Priority Appointments Full time

Are you a passionate and hands-on leader? We're looking for an experienced Customer Service Supervisor with supervisory office experience to join our successful client in Basingstoke. In addition to a salary of 30k, enjoy 25 days annual leave, social events, a friendly working environment, free tea, coffee, biscuits and fruit, and free parking

Please note that due to the location of the company, you MUST be a driver.

As the Customer Service Team Leader, you will be responsible for managing a two-person team and overseeing the day to day operations, making sure that KPIs are met and maintaining excellent communication links between departments on various levels.

**As the Customer Service Supervisor you will enjoy**:

- 8am - 5pm Monday to Friday (1 hour lunch)
- 25 days annual leave plus bank holidays
- Free parking on-site
- Free tea, coffee, biscuits and fruit
- Social events
- Medicash medical cover
- Company laptop
- Sick pay
- Company pension
- Training provided

**As the Customer Service Supervisor you will be**:

- Ensuring departmental KPIs are met
- Leading 2 team members and supporting them in handling day-to-day functions
- Maintaining the internal database to a highly accurate standard
- Liaising with customers, engineers, and other departments at various levels of the business
- Liaising with engineers regarding process of calls, closing jobs when completed and raising any necessary invoices
- Liaising with customers and credit control regarding invoice queries, settlement of invoices, credit notes and order processing
- and more

**Who we're looking for**:
**HOW DO I APPLY?**

If this is not the job for you, but you know someone who might be interested please get in touch and take advantage of our fantastic ‘RECOMMEND A FRIEND’ scheme. Call us TODAY for more details.

**Salary**: £30,000.00 per year

**Benefits**:

- Company events
- Free parking

Schedule:

- Monday to Friday

Work Location: In person



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