Service Delivery Team Leader

3 weeks ago


Basingstoke, United Kingdom Concept Resourcing Full time

Service Delivery Team Leader

Basingstoke

£32000- £35000

Supporting the Service Delivery Manager with planning and the day to day running of the team

As the Service Delivery Team leader your day to day role will include
- Ensure all orders are dealt with efficiently by the Service Delivery team.
- Effective distribution of Service Delivery workload
- First line escalation.
- Maximise efficiency across the team.
- Monitor issues to define patterns and work to lessen these recurring issues.
- Ensure constant improvement of customer experience and Service Delivery team knowledge.
- Manage process for communicating service affecting issues to the organisation and our clients.
- Maintaining a process driven work environment.
- Co-ordination of internal and external resource
- Liaising with suppliers in the event of escalations.
- Ensuring a healthy, positive, and pro-active working environment.
- Maintain relationships with key partners, ensuring we provide a unified service from supplier to client.
- Develop, implement, and maintain procedures of best practices and standards.
- Understand analysis reports and analysis of the team.
- Identify training requirements of the team to ensure we remain experts.
- Report in operational meetings of the performance of the department
- Assist the Service Manager with regular 1-2-1 meetings with all team members ensuring objectives are achieved and that personal development remains a focus to the individual.

Experience in a similar role and supervisory experience is essential

If this sounds like your next career move send your CV or call Caroline on 07896974109 for more details

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