Inbound Executive

7 months ago

London, United Kingdom First Mile Full time

We have a fantastic opportunity as a Inbound Executive in our growing team. If you have the drive and ambition to succeed, are prepared to work hard, have a great personality and attitude then full training will be given.

First Mile is one of the UK’s fastest-growing environmental businesses; helping businesses reduce their carbon impact with our range of recycling, waste management, and circular economy services.

Founded in 2004, First Mile now works with over 30,000 businesses, are multiple winners of the London Stock Exchange’s “Companies to Inspire Britain” and is in the process of becoming a recognised bCORP.

Key Accountabilities

**Respond to inbound phone and web queries from potential customers. **Generate business leads and follow up on sales opportunities using Salesforce. Build relationships with potential customers, with a view to upselling recycling services in addition to general waste.

**Work towards individual and team targets. **Structure working hours in order to hit a set of agreed weekly and annual targets and maintain input activity to achieve key performance indicators (KPIs). Handle objections and carry out negotiations with potential customers as necessary.

**Duties and Responsibilities**

Inbound customer enquiry management
- Receive all inbound customer prospect inquiries and make outbound calls to pre-qualified prospects to identify initial business opportunities
- Establish customer needs and up-sell recycling products accordingly in order to increase current recycling rates
- Arrange meetings with potential customers where appropriate, representing the business, carry out product demonstrations and presentations
- Follow up swiftly on sales enquiries and sending out information
- Work closely with Lead Generation teams to develop new business and Customer Success to transfer closed sales
- Excel at qualifying each opportunity properly to ensure the right level of follow through and commitment
- Prepare price comparison sales quotes and proposals.

Target and team success
- Working to weekly and annual KPIs, sales and sign up targets
- Support with training for new starters and help team members develop their skills

**Key Skills Required**:
Behavioural Attributes
- Possess a persistent nature
- Demonstrable resilience
- Self-starter and goal oriented
- High energy, friendly with a positive attitude
- Advanced communication skills; Tailors the tone, message and approach to engage the audience
- Responds positively to problems and uses them as an opportunity to do things differently or better
- Is driven and enthusiastic, which encourages commitment from others

General Skills
- Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
- Able to work in an entrepreneurial environment
- Proven ability to juggle multiple pieces of valuable information at once
- Flexible and able to revise the plan when needed
- Excellent client service skills.
- Excellent persuasive writing skills

Knowledge & Technical Skills
- Proven ability to analyse issues or set‐backs without bias
- Experience with Salesforce or another CRM Software preferred
- A proven track record of strong client relationships.
- Ability to work independently
- Demonstrated ability to meet and/or exceed determined sales and activity quotas

We offer a range of benefits to our employees and will encourage you to follow your passions as well as the opportunity to learn and try new things within a structured framework designed to help you excel. On top of all this, we’ve added some extras which include:

- Enhanced parental scheme
- Employee recognition at our monthly town hall event
- 25 days holiday (plus bank holidays) as well as an extra day for each complete year of service.
- A £60 a month allowance to spend on you. If you want a gym membership, loads of cookies, to pamper yourself, or to pay for a flight it is totally up to you
- Lots of drinks, food, socials, and events throughout the year.
- But most importantly, a fun, positive, collaborative workplace in which you can learn, working for a rapidly growing, multi-award-winning business in a sector that has never been more important.

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