Customer Service Advisor

2 weeks ago


St Mellons, United Kingdom red recruitment Full time

**Package and Benefits of a Customer Service Advisor**:

- **Salary**: £20,099 per annum + annual bonus
- **Location**: Cardiff
- **Contract**: Permanent, full-time
- **Hours**: Monday to Friday, between 8am - 6pm, and 1 in 3 Saturdays, 9am - 1pm
- Hybrid working after 6-month probation (2 days office, 3 days home)
- Enhanced employer pension contributions
- Reduction on gym memberships and high street shopping
- Cycle to work scheme
- Car-leasing scheme
- Health CashBack scheme, employee assistance programme for you and your family
- And much, much more

**Key Responsibilities of a Customer Service Advisor**:

- Providing excellent customer service by demonstrating positivity and a passion for solving issues
- Consistently listening, questioning, and probing to devise the best strategy to resolve the account and help the customer
- Building rapport to understand our customers' needs, identifying vulnerability, and negotiating the best way forward
- Supporting colleagues in day-to-day tasks, communicating effectively with them and contributing to their improvement
- Educating customers on the most appropriate information for them
- Demonstrating a 'one-touch' and right-first-time approach to help with each customer as quickly and appropriately as possible

**Skills and Experience of a Customer Service Advisor**:

- A minimum of A-C GCSE's (or equivalent) in Math's and English
- Experience in having complex and challenging conversations
- Great problem solver with a confidence in decision making
- Used to working in a regulated environment and capable in planning and managing workloads to meet deadlines
- Flexibility in your work to change priorities when necessary
- Fantastic communicator to build rapport with customers and show empathy whilst communicating with balance and commerciality
- Proficient in IT skills with the ability to learn new systems quickly

Red Recruitment (Agency)



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