Medical Receptionist

6 months ago

Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

Looking for something different from traditional general practice?

Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation?

We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft Surgery.

This is an essential role in the delivery of quality and innovative primary care services to our patients. We are a friendly and well organised team with a forward-thinking approach.

Holmcroft Surgery forms part of North Staffordshire Combined Healthcare NHS Trust's integrated Primary Care Directorate Services and operates from three sites across Stoke on Trent and Staffordshire. We are a high achieving, patient centred practice and have implemented an exciting new care model to improve patient experience.

Hours are 18.75 hours per week.

To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality. Customer service and communication forming an essential element of the role.

To contribute to the service's telephone contact centre in addition to providing reception desk services based at the practice.

To provide excellent team working skills to ensure a quality and efficient service is provided to patients and wider stakeholders.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.

We are a forward-thinking Trust and are extremely proud to have attained the highest possible rating of “Outstanding” from the Care Quality Commission (CQC), one of only two specialist Mental Health Trusts in England to be awarded this.

Our vision is ‘To be Outstanding in all we do and how we do it’ and the way we do inclusion is no exception. As a ‘Disability Confident Employer’, we very much believe that inclusion is something that you feel when you work at the Trust and we are continuously developing our culture of inclusion. Our teams pride themselves on compassion, teamwork and resilience.

Key Duties/Responsibilities

**Reception Services to Patients**:
Ensuring the smooth and efficient running of our reception area, working as part of our reception team. Acting as a first contact with the practice and being aware that you are an ambassador for our surgery. Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet. Receiving patients at the desk and directing as necessary. Application procedures for temporary residents and those requiring immediately necessary treatment. Operation of the appointments system which will include booking of arrivals and negotiating suitable appointment arrangements with patients. Ensuring clinicians are made aware of patients requiring urgent assessment. Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment. Processing patient queries appropriately and ensuring follow up. Processing and distribution of claim forms etc. Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.

To understand the difference between repeat and acute prescriptions and deal with appropriately. Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy. To deal with patient requests for non-recurrent medication and liaise with the appropriate clinician for such requests. Operation of security protocol for stocks of prescriptions. Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy. Direct liaison with other services such as Pharmacies, community services etc. Sign-posting to services provided both in-house and externally.

**Telephone Services**:
Providing a telephone service, answering within four rings where ever possible. Negotiation and booking of suitable appointments with patients using our appointment booking system. Addressing queries, liaising and problem-solving for patients, and other agencies such as social services, community and secondary care services. Accepting emergency requests for appointments or visits from patients and liaising with clinician on call to ensure continuity of care.

Sign-posting to appropriate services. Booking external services such as ambulance transport. Informing patients of clinician instructions and

  • Medical Receptionist

    5 months ago

    Stafford, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **GP Surgery**: - **Stafford**: - **Full Time**: - **Permanent** **The role of the Medical Receptionist will...

  • Medical Receptionist

    7 months ago

    Stafford, United Kingdom Brewood Medical Practice Full time

    **JOB TITLE**: CARE COORDINATOR (RECEPTIONIST) REPORTS TO: Reception Manager HOURS: As per contract Job Responsibilities Include but are not limited to: Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team...

  • Gp Receptionist

    5 months ago

    Stafford, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **Part Time**: - **Monday - Friday**: - **Permanent**: - **SystmOne** **The role of the Medical Receptionist...

  • Medical Receptionist

    5 months ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation? We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft...

  • Medical Receptionist/administrator

    6 months ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional General Practice? Would you like to become a member of our Primary Care Services administration team providing innovative care to our patient population as part of an outstanding CQC organisation? We are looking to appoint a highly motivated and committed Medical Receptionist/Administrator to join our team...

  • Medical Receptionist/administrator

    5 months ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception and administration team providing innovative care to our patient population as part of an outstanding CQC organisation? We are looking to appoint a highly motivated and committed Medical Receptionist/Administrator to...

  • Medical Receptionist/administrator

    6 months ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception and administration team providing innovative care to our patient population as part of an outstanding CQC organisation? We are looking to appoint a highly motivated and committed Medical Receptionist/Administrator to...

  • Receptionist

    6 months ago

    Stafford, United Kingdom Mill Bank Surgery Full time

    **Mill Bank Surgery JOB DESCRIPTIONIST JOB TITLE**: RECEPTIONIST REPORTS TO: SENIOR RECEPTIONIST/PRACTICE MANAGER HOURS: 23.5 hours per week Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a...

  • Receptionist

    5 months ago

    Stafford, United Kingdom HealthHarmonie Full time

    **Who we are** HealthHarmonie is a fast paced, growing healthcare organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK. We work in partnership with a number of NHS Clinical...

  • Receptionist

    5 months ago

    Stafford, United Kingdom Ramsay Health Care Full time

    Job Description Receptionist Location: Rowley Hall Hospital, Stafford Hours: 37.5 hours per week, Full-time **Salary**: Depending on experience + Benefits Summary: Rowley Hall Hospital is one of Staffordshire's leading private hospitals located in a Georgian listed building in five acres of Rowley Park, only five minutes from the centre of Stafford. The...

  • Receptionist

    5 months ago

    Stafford, United Kingdom HealthHarmonie Full time

    Who we areHealthHarmonie is a fast paced, growing healthcare organisation that operates from various locations across England. Headquartered in Birmingham, we were established in 2003 and have been growing ever since, in the ever-changing healthcare industry, developing our presence across the UK.   We work in partnership with a number of NHS Clinical...

  • Receptionist

    5 months ago

    Stafford, United Kingdom Ramsay Health Care Full time

    Job Description Receptionist Location: Rowley Hall, Stafford Hours: 37.5 hours per week, Full-time **Salary**: Depending on experience + Benefits Summary Rowley Hospital is one of Staffordshire's leading private hospitals located in a Georgian listed building in five acres of Rowley Park, only five minutes from the centre of Stafford. The hospital...

  • Telephonist/receptionist

    5 months ago

    Stafford, United Kingdom Midlands Partnership University NHS Foundation Trust Full time

    We are seeking a Telephony/Receptionist to undertake a wide range of duties including call handling and reception duties for a Secure Forensic Unit and corporate Trust HQ, along with administrative support. As the first point of contact for the Trust, you will be responsible for providing a positive customer service experience; directing callers, visitors,...

  • Medical Receptionist/administrator

    7 months ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare Trust Full time

    complete the requirements of Choose and Book processes. complete the requirements of ante natal and post natal GTT testing service. scan and log all referral activity. liaise with and process requests for copies of notes with our approved subcontractor. INFORMATION TECHNOLOGY WITHIN THE PRACTICEAccurate and appropriate input of data onto the clinical system...

  • Receptionist

    5 months ago

    Stafford, United Kingdom Arnold Clark Full time

    **Salary**: £12.00 per hour plus benefits **Type of work**: Permanent **Location**: Stafford About the role We’re recruiting for a Receptionist to join our Motorstore in Stafford. **Hours**: Monday - Friday 9am - 6pm About the role At Arnold Clark, you’ll be known as a Customer Experience Host, we believe that first impressions count, and that...

  • Receptionist

    5 months ago

    Stafford, United Kingdom Ramsay Health Care Full time

    Job Description Receptionist | Rowley Hall | Full Time 37.5 Hours The role What you will bring- A strong desire to provide high levels of customer service- An ability to work under pressure with set deadlines to process booking appointments- Enthusiastic and empathetic character promoting positive attitude at work- - Demonstrate strong time management and...

  • Medical Receptionist- 0 Hours

    6 months ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation? This is an essential role in the delivery of quality and innovative primary care services to our patients. We are a...

  • Ward Clerk/receptionist

    6 months ago

    Stafford, United Kingdom University Hospitals of North Midlands NHS Trust Full time

    The team has recently received Platinum standard for the Clinical Excellence Framework. We are a 31 bedded acute medical unit that deals with a range of medical conditions. We also staff & manage the Medical Receiving Unit (MRU) which provides both a service for patients so that they can return for follow up after discharge & an area where new medical...

  • Apprentice Medical Reception/administrator

    6 months ago

    Stafford, United Kingdom Sheet Street Surgery Full time

    The Crown Surgery 23 High Street, Eccleshall Stafford ST21 6BW. The Crown Surgery is a rural dispensing PMS Practice with 3 supportive GP Partners, located within the heart of Eccleshall. We have a team of c. 25 staff including GPs, First Contact Physiotherapists, Urgent Care Practitioners, Practice Nurses, Mental Health Practitioners, Healthcare Assistant,...

  • Ward Clerk/Receptionist

    6 days ago

    Stafford, United Kingdom University Hospital of North Midlands NHS Trust Full time

    Job summary The team has recently received Platinum standard for the Clinical Excellence Framework. We are a 31 bedded acute medical unit that deals with a range of medical conditions. We also staff & manage the Medical Receiving Unit (MRU) which provides both a service for patients so that they can return for follow up after discharge & an area...