Medical Receptionist/administrator

9 months ago

Stafford, United Kingdom North Staffordshire Combined Healthcare Trust Full time

complete the requirements of Choose and Book processes. complete the requirements of ante natal and post natal GTT testing service. scan and log all referral activity. liaise with and process requests for copies of notes with our approved subcontractor.

INFORMATION TECHNOLOGY WITHIN THE PRACTICEAccurate and appropriate input of data onto the clinical system in accordance with our security policy for information systems within the practice.Appropriate use of IT equipment in accordance with Health & Safety Policy.Validation and matching of correct patient with correct information.Application of computerised appointments, prescription and word processing systems.Use of Docman software for the management of clinical mail. Use of Ordercoms and Medisec systems.Use of computerised searches to identify specific data requirements.Application of computerised links and actioning appropriate action according to practice protocols which may include registration and pathology.To contribute towards new IT systems and tasks as they become available such as electronic booking of hospital appointments etc.PROCESSING OF INFORMATION FOR PERMANENT AND TEMPORARY PATIENTSPreparation of new and existing medical records for summarising onto the EPR.Identification of disease and the validation and entering of patient details onto appropriate disease maintenance and recall systems.The printing of EPR'S and attachments for patients leaving the practice and their forwarding to North Staffordshire Health Agency.Filing of paper information which is not scannable and inclusion of reference to paper information within the EPR as per scanning protocol.Record filing and good house-keeping of notes.Following up queries and ensuring that a satisfactory conclusion is reached for such queries.Follow-up and resolution of queries with parallel services.Preparing notes for surgeries and providing accurate computer and hard copy listings.Scanning of all medical information into the patient electronic medical record.Retrieval of medical information from the patient electronic medical records and the provision of either hard copy or disc for patients leaving the practice.Appropriate distribution of approved release of reports etc via post, fax etc.Accepting home visits and preparing visiting lists.Assist responsible administrative officers in the processing of forms and administrative requirements.Preparation of new patient records for summarising. STOCK CONTROLOrdering, logging and safe storage of scripts.Ensuring adequate supplies of office consumables are available and requesting re-ordering as appropriate.Ensuring and obtaining adequate supplies of pro-formas, stationery and clinical supplies from parallel services such as pathology forms etc.Requesting specified stock items from approved suppliers upon request from other team members. RECALL AND FAIL-SAFE SYSTEMSIdentification of patients, the setting up and maintenance of efficient and effective recall and fail-safe systems for any area of service delivery which requires monitoring and management.

Additional systems may be introduced as required.Specialist/technical requirements TARGET ACHIEVEMENT AND SERVICE DELIVERY STANDARDSProviding administrative support which will allow the practice to achieve maximum performance under the Quality and Outcomes Framework (QOF), Quality Improvement Framework (QIF), National Service Framework, information and clinical governance requirements and CQC requirements, by implementation and management of recall systems and approved protocols.Using audit and searches to identify target populations, those lost to follow up and improve quality.Identifying patient-specific tasks and actioning appropriately.

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