Medical Receptionist/administrator

1 week ago

Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

Looking for something different from traditional general practice?

Would you like to become a member of our Primary Care Services reception and administration team providing innovative care to our patient population as part of an outstanding CQC organisation?

We are looking to appoint a highly motivated and committed Medical Receptionist/Administrator to join our team at Holmcroft Surgery.

This is an essential role in the delivery of quality and innovative primary care services to our patients. We are a friendly and well organised team with a forward thinking approach.

Holmcroft Surgery forms part of North Staffordshire Combined Healthcare NHS Trust's integrated Primary Care Directorate and operating from three sites across Staffordshire.

To offer patients, clinical staff, attached and external agencies an efficient, reliable and courteous reception service and to provide administrative support to the practice in order that it may function effectively, and in accordance with practice policy on confidentiality.

To work within the processes and protocols which allow the organisation to comply with CQC and clinical and information governance requirements.

North Staffordshire Combined Healthcare NHS Trust is a leading provider of mental health, social care, learning disability and substance misuse services in the West Midlands.

Being part of the Team at Combined is fantastic in itself. But apart from the teamwork, the fulfilment, the support and the enjoyment you’ll gain, there are also some specific benefits which we think make it a great idea to join Combined Healthcare.

Not only would you be joining an Outstanding Trust that offers excellent training, development and support, we commit to our employees well-being through work life balance, on-going development and support.

**RECEPTION SERVICES TO PATIENTS**:
Ensuring the smooth and efficient running of our reception area, working as part of our reception team.
Acting as a first contact with the practice and being aware that you are an ambassador for our surgery.
Application of registration procedure for new patients and their induction into the practice via booking of an optional new patient assessment and distribution of the practice information leaflet.
Receiving patients at the desk and directing as necessary.
Application procedures for temporary residents and those requiring immediately necessary treatment.
Operation of the appointments system which will include booking of arrivals and negotiating suitable appointment arrangements with patients.
Ensuring clinicians are made aware of patients requiring urgent assessment.
Monitoring and managing the waiting area to ensure that patients are seen in a timely manner and within a safe environment.
Processing patient queries appropriately and ensuring follow up.
Processing and distribution of claim forms etc.
Receipt and processing of medical mail, both postal and hand delivered in accordance with the protocol for processing the daily post.

To understand the difference between repeat and acute prescriptions and deal with appropriately.
Issuing and management of repeat prescriptions in accordance with our Repeat Prescribing Policy.
To deal with patient requests for non-recurrent medication and liaise with the appropriate clinician for such requests.
Operation of security protocol for stocks of prescriptions.
Receiving specimens, ensuring that they are correctly labelled and identifiable and ensuring their appropriate distribution in accordance with our Health & Safety policy.
Direct liaison with other services such as Pharmacies, community services etc.
Sign-posting to services provided both in-house and externally.

TELEPHONE SERVICES
Providing a telephone service, answering within four rings where ever possible.
Negotiation and booking of suitable appointments with patients using our appointment booking system.
Addressing queries, liaising and problem-solving for patients, and other agencies such as social services, community and secondary care services.
Accepting emergency requests for appointments or visits from patients and liaising with clinician on call to ensure continuity of care.
Sign-posting to appropriate services.
Booking external services such as ambulance transport.
Informing patients of clinician instructions and/or administrative requests or requirements.
Forwarding telephone calls on to appropriate team member.

COMMUNICATION SYSTEMS

**Frequent inspection of and acting upon or entering**:
Practice Message Sheets and/or EMIS practice notes.
Message book instructions
White board messages
EMIS alert and screen messages

Accessing and using external specified electronic systems required for patient day to day management.
INR book entries
Medical Report Log book entries
Messages distributed via individual work baskets
Assisting with processing of mail in accordance with practice protocol.
Timely and secure sending or receiving of faxes and initiating actions accordingly.
Appropriate us

  • Medical Receptionist

    4 weeks ago

    Stafford, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **GP Surgery**: - **Stafford**: - **Full Time**: - **Permanent** **The role of the Medical Receptionist will...

  • Medical Receptionist

    2 months ago

    Stafford, United Kingdom Brewood Medical Practice Full time

    **JOB TITLE**: CARE COORDINATOR (RECEPTIONIST) REPORTS TO: Reception Manager HOURS: As per contract Job Responsibilities Include but are not limited to: Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team...

  • Medical Receptionist

    3 weeks ago

    Stafford, United Kingdom Pertemps Stoke Full time

    **Medical Receptionist** Pertemps Stoke are currently recruiting for 2 x Medical Receptionists to join a GP Practise based in Stafford, this is a temporary ongoing role. **Main duties of the Medical Receptionist;**: - Provide an efficient and confidential service for all patients and visitors who attend the practice - To run the surgery appointment system...

  • Medical Receptionist

    4 weeks ago

    Stafford, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Medical Receptionist** Pertemps Stoke are currently recruiting for 2 x Medical Receptionists to join a GP Practise based in Stafford, this is a temporary ongoing role. **Main duties of the Medical Receptionist;** - Provide an efficient and confidential service for all patients and visitors who attend the practice- To run the surgery...

  • Medical Receptionist/administrator

    3 weeks ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional General Practice? Would you like to become a member of our Primary Care Services administration team providing innovative care to our patient population as part of an outstanding CQC organisation? We are looking to appoint a highly motivated and committed Medical Receptionist/Administrator to join our team...

  • Medical Receptionist/administrator

    3 weeks ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception and administration team providing innovative care to our patient population as part of an outstanding CQC organisation? We are looking to appoint a highly motivated and committed Medical Receptionist/Administrator to...

  • Medical Receptionist/administrator

    2 weeks ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception and administration team providing innovative care to our patient population as part of an outstanding CQC organisation? We are looking to appoint a highly motivated and committed Medical Receptionist/Administrator to...

  • Medical Receptionist

    2 weeks ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    **_Looking for something different from traditional general practice? _** Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation? We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft...

  • Medical Receptionist

    2 days ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation? We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft...

  • Gp Receptionist

    2 weeks ago

    Stafford, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **Part Time**: - **Monday - Friday**: - **Permanent**: - **SystmOne** **The role of the Medical Receptionist...

  • Medical Receptionist/administrator

    2 months ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare Trust Full time

    complete the requirements of Choose and Book processes. complete the requirements of ante natal and post natal GTT testing service. scan and log all referral activity. liaise with and process requests for copies of notes with our approved subcontractor. INFORMATION TECHNOLOGY WITHIN THE PRACTICEAccurate and appropriate input of data onto the clinical system...

  • Receptionist/administrator

    2 weeks ago

    Stafford, United Kingdom Enovert Full time

    **Receptionist/Administrator** **Location: Head Office, Stafford** **15 Hours per Week** **(Thursday & Friday - part-time)** We are looking for someone to join the Enovert team based in our Head Office, Stafford. We need someone with an eye for detail who can assist with general administrative activities in a busy office environment. As a...

  • Medical Secretary and Expert Witness Coordinator

    3 weeks ago

    Stafford, United Kingdom Tula Medical Negligence Experts Limited Full time

    **Job Overview**: We are currently seeking a meticulous and organised Medical Secretary to join our medical reporting organisation. Now in our 5th year of operations, we are a responsive, dynamic organisation with modern systems and a progressive outlook, and can offer plenty of career and training opportunities for motivated staff. This is a dual role...

  • Medical Receptionist

    20 hours ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare Trust Full time

    Job summary Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation? We are looking to appoint a highly motivated and committed Medical Receptionist to join our team...

  • Medical Receptionist

    2 weeks ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    Looking for something different from traditional general practice? Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation? We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft...

  • Medical Receptionist

    7 days ago

    Stafford, United Kingdom Unitemps Full time

    **Launch your healthcare career!** We're looking for a **bright and friendly** part-time receptionist to join a thriving medical practice. You'll be the warm first face patients see, and you'll learn valuable clinical skills along the way. **No prior experience? No problem!** We'll provide all the training you need, including the EMIS Web software. What...

  • Medical Receptionist

    2 months ago

    Stafford, United Kingdom Unitemps Full time

    An exciting opportunity has become available to join a friendly team at a Medical Surgery based in Penkridge. This is a part-time role working 26 hours per week. **Role**: Ensure that reception duties are completed efficiently and adhere to the guidelines laid down by doctors and management. **The work is of a highly confidential nature and no information,...

  • Medical Receptionist Primary Care

    3 weeks ago

    Stafford, United Kingdom North Staffordshire Combined Healthcare NHS Trust Full time

    **_Looking for something different from traditional general practice? _** Would you like to become a member of our Primary Care Services reception team providing innovative care to our patient population as part of an outstanding CQC Organisation? We are looking to appoint a highly motivated and committed Medical Receptionist to join our team at Holmcroft...

  • Medical Administrator

    4 weeks ago

    Stafford, United Kingdom EJ Connect Limited Full time

    EJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions Our Mission is to connect great organisations with even greater people. **Clinical Coder** - Stafford - GP Surgery - £12ph - Temp - Perm - Immediate Start Available **The role of the Medical Administrator will...

  • Receptionist

    3 weeks ago

    Stafford, United Kingdom Norbury Wharf LTD Full time

    This position is for a Sunday and Monday from 8.30am to 5.00pm. There is the opportunity to work more hours to cover holidays etc. '''Job Overview''' '''Responsibilities''' - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and take messages where relevant - Provide information to callers and visitors about the company...