Property and Tenancy Officer

1 month ago

Abingdon, United Kingdom South Oxfordshire District Council Full time

Job Advert

**Salary and grade**: Grade 7 £45,568 - £50,764

**Duration of role**: Fixed Term, 36 months, full-time, 37 hours per week

**Location**: Hybrid working - primarily from home but also at Council Office at Abbey House, Abbey Close, Abingdon OX14 3JE. Some on site attendance across the districts is also likely to be required.

**Closing Date**:28th July 2023

**I**nterview Date**: WC 7th August 2023

We are establishing an exciting new team to deliver and manage our Refugee Housing Programme. The programme is working to provide transitional housing for a number of refugee groups through a number of different government schemes. The programme involves the acquisition and management of transitional accommodation and community integration support for refugees while they settle in the UK. If you would like to deploy your current skills while further developing yourself in this exciting and fast-moving environment, please keep reading below. If you have any questions or queries about the programme or the role do get in touch. We look forward to hearing from you.

Main duties and responsibilities:
**To support the head of service and service manager by**:

- providing input into the creation and deployment of service plans
- understanding and contributing to budget planning, management, and expenditure (overseeing and controlling the budget for your team, as required)
- maintaining an awareness and understanding of new legislation and/or best practice, relevant to your team, interpreting the resulting implications and developing appropriate policies, procedures, and practice to ensure that both councils comply with their statutory obligations, as well as to secure performance improvement and increased customer satisfaction

**Line Management**
- leading by example in modelling the conduct, behaviour and values expected of the councils’ employees and establish a working environment within your team in which individuals can excel
- undertaking and recording performance reviews according to HR policy and procedure
- taking initiative for solving issues and problems
- to cover the duties of the service manager, if required i.e. when the service manager is unavailable through sickness, annual leave or has conflicting appointments
- ensuring the councils’ policies and procedures are deployed correctly within your team, notably health & safety and GDPR
- undertaking all such duties and responsibilities determined by the head of service or service manager that is commensurate with the nature of the post

**Specific to this service**
- To monitor and proactively manage contractor performance, dealing with any issues swiftly and professionally. To also ensure that the approved contractor is performing as per contract.
- To maximise income to the Councils by ensuring that voids are inspected and turned around quickly to the correct standard and targets.
- To collect rent as per tenancy’s agreement. Liaise with stakeholders to ensure affordability as required.
- Meet and greet all new tenants and offer full briefings
- Manage arrears to minimise debt.
- To plan and maintain the Council’s service and testing programmes, ensuring compliance with current regulations and health & safety requirements and to monitor the maintenance contracts as required.
- To manage, co-ordinate and instruct all agents, contractors and consultants carrying out works to the Council’s homes, providing specifications where necessary and ensuring value for money.
- To undertake estate inspections together with relevant staff and carry out all follow up work in the inspection program.
- To oversee any adaptation works, ensuring where possible claims are made to the relevant external funding authorities.
- To assist the Senior Management Team in the preparation of annual budgets.
- To ensure work programmes are met and carried out within budget and that value for money is achieved.
- To produce regular reports on actual and committed spend against the budget.
- To monitor and report on performance, resident satisfaction, identifying trends and implementing any improvement plans, producing reports as required.
- To Develop a full in-house internal solution for tenancy and property management.

**Experience**
- a relevant professional qualification or equivalent demonstrable vocational experience
- proven successful line management experience preferable
- in-depth knowledge and experience of affordable housing

**About us**

Our vision and values are important to the councils, and we expect you to support them and embed them in the way we work.

**Our vision**

We are seen as being customer-focussed, approachable and business-like. We are honest and open and are renowned for providing high-quality cost-effective services.

**Our values**
- We act with integrity and show respect
- We are all accountable
- We are passionate about our business
- We strive for simplicity
- We love success

**The benefits we offer**
- A basic 24 days annu

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