Internal Account Representative

7 months ago

Staffordshire, United Kingdom WernerCo Full time

About Us:
**Become a part of our dynamic and innovative team at WernerCo**

Are you seeking an exciting career opportunity with the world's largest and most well-known ladders, storage, and access equipment brands? Our market-leading products and brands are widely used on job sites across the globe, and our team is dedicated to building relationships, gaining insights, and delivering exceptional customer service. We are seeking team players who are passionate about their careers and eager to contribute to the growth of our organisation. At WernerCo, we prioritise teamwork, integrity, customer focus, and continuous innovation, and we consider our people to be our most valuable asset. If you want to be a part of our success, we would love to hear from you.

Overview:
Working on site at our Burton Distribution Centre. The Internal Account Representative will work closely with sales management, inside and outside, to build and develop relationships with new and existing accounts to provide an excellent sales experience and problem resolution.

**Responsibilities**:

- Proactively contact potential or existing customers, ask questions to understand customer requirements, close sales, inform them about a product or service using scripts from start to finish in a positive, efficient & professional manor.
- Develop professional relationships to determine customer’s needs, expectations, limitations, and requirements for the purpose of providing customer satisfaction, customer loyalty and customer growth.
- Provide complete problem resolution for issues received through customers.
- Educate customers about features and benefits of product to improve brand loyalty and up-sell opportunities.
- Take and process orders in an accurate manner.
- Be able to actively plan and structure your workload to be efficient
- Be able to look after you own accounts and help with workload when necessary
- Actively participate in all necessary training development programs
- Act as liaison on behalf of the customer and Werner to resolve problems both internally and externally.
- Understand and adhere to corporate policies & procedures.
- Always present a professional image to customers, vendors, and other departments.
- Participate in special projects and/or provide support to project teams regarding improvements or changes to existing programs or implementation of new programs.
- Proactively provide and communicate process & system improvement needs.
- Actively communicate and work with the entire team to ensure a cohesive and productive environment.
- Identifies and accurately evaluates both operating & customer requirements to get to the root of the problem.
- Other Duties that are reasonably associated with the above essential functions of the job
- Understand and follow Quality Management System

Qualifications:
**Experience & Education**:
Required:

- Previous experience working in an Internal Sales, Telesales environment or an administrative support role with increasing responsibilities
- Skills and knowledge of multiple software and business data systems
- Demonstrable knowledge of customer service principles and best practice

Desired:

- Career background in account management and project management
- Experience of working within a manufacturing or production environment would be advantageous to this role

**Key Competencies**:

- Multi-tasking; able to manage multiple projects
- Understands customer expectations
- Integrates customer service in our culture
- Works to meet defined goals & objectives
- Understands and accepts changes
- Builds & maintains organizational relationships across functions
- Detail oriented
- Able to adapt in a fast pace environment
- Able to comprehend overall business objectives for the entire Company
- Strong written and oral communication

EEO Statement:
WernerCo is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. WernerCo is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to WernerCo are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. WernerCo will not tolerate discrimination or harassment of any kind based on these characteristics.

  • Senior Sales Representative

    3 weeks ago

    Staffordshire, United Kingdom CHASE Full time

    Role OverviewChase is seeking a highly motivated and experienced sales professional to join our team as an Account Manager. This field-based position involves selling designated product lines to an agreed portfolio of customers in the veterinary practices sector.Develop long-term, mutually beneficial partnerships with customers.Maintain a strong presence in...

  • Internal Sales Coordinator

    3 weeks ago

    Tamworth, Staffordshire, United Kingdom INSTARMAC GROUP Full time

    Are you a dynamic and organised internal Sales Coordinator seeking your next career opportunity? Come and join us, who knows where our journey may take you We are currently looking for an internal Sales Coordinator to join our Sales Team on a perm contract for our Ultra Tile brand Monday to Friday 09:00 - 17:30pm at our state of the art manufacturing...

  • Senior Management Accountant

    4 weeks ago

    Staffordshire, United Kingdom Hays Accountancy and Finance Full time

    Your new company I am partnering with a large, successful organisation based in Stoke-on-Trent who are looking for a qualified Management Accountant to join their finance team.Your new role As a Senior Management Accountant, you will be responsible for delivering the processing of month-end and will manage a team of 4. You will support the Assistant...

  • Senior Account Handler

    3 weeks ago

    Staffordshire, United Kingdom Auxeris Full time

    Are you an experienced Account Handler with a passion for providing top-tier service in the insurance industry? Our client, a leading insurance provider, is looking to hire a Senior Account Handler to join their dynamic team. This is a fantastic opportunity for a motivated professional with strong technical knowledge and excellent customer service skills to...

  • Senior Account Handler

    3 weeks ago

    Staffordshire, United Kingdom Auxeris Full time

    Are you an experienced Account Handler with a passion for providing top-tier service in the insurance industry? Our client, a leading insurance provider, is looking to hire a Senior Account Handler to join their dynamic team. This is a fantastic opportunity for a motivated professional with strong technical knowledge and excellent customer service skills to...

  • Senior Account Handler

    3 weeks ago

    Staffordshire, United Kingdom Auxeris Full time

    Are you an experienced Account Handler with a passion for providing top-tier service in the insurance industry? Our client, a leading insurance provider, is looking to hire a Senior Account Handler to join their dynamic team. This is a fantastic opportunity for a motivated professional with strong technical knowledge and excellent customer service skills to...

  • Senior Account Handler

    2 weeks ago

    Staffordshire, United Kingdom Auxeris Full time

    Job Description Are you an experienced Account Handler with a passion for providing top-tier service in the insurance industry? Our client, a leading insurance provider, is looking to hire a Senior Account Handler to join their dynamic team. This is a fantastic opportunity for a motivated professional with strong technical knowledge and excellent customer...

  • Senior Account Handler

    3 weeks ago

    Staffordshire, United Kingdom Auxeris Full time

    Are you an experienced Account Handler with a passion for providing top-tier service in the insurance industry? Our client, a leading insurance provider, is looking to hire a Senior Account Handler to join their dynamic team. This is a fantastic opportunity for a motivated professional with strong technical knowledge and excellent customer service skills to...

  • Account Administrator

    4 weeks ago

    Marston, Staffordshire, United Kingdom CV-Library Full time

    Account Administrators Wanted In STAFFORD! Logistics People are looking for an Account Administrators to join our iForce Stafford depot Location: Stafford, ST16 1GZ Working Hours: Monday – Friday: 08:00 - 16:00 during training after that 09:00 - 17:00 Shifts Available   Pay rate: £11.79 P/hr  What does working as an Account...

  • Account Administrator

    6 days ago

    Marston, Staffordshire, United Kingdom Logistics People Full time

    Account Administrators Wanted In STAFFORD!Logistics People are looking for an Account Administrators to join our iForce Stafford depotLocation: Stafford, ST16 1GZWorking Hours:Monday – Friday: 08:00 - 16:00 during training after that 09:00 - 17:00 Shifts Available  Pay rate:£11.79 P/hr What does working as an Account Administrator...

  • Inside Sales Representative

    9 hours ago

    Cannock, Staffordshire, United Kingdom Finning International Full time

    Permanent Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our dynamic team as an Inside Sales Representative and be part of a company that values your contributions and supports your growth. If you are passionate about sales and customer service, we want...

  • Inside Sales Representative

    4 hours ago

    Cannock, Staffordshire, United Kingdom Finning International Full time

    Permanent Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our dynamic team as an Inside Sales Representative and be part of a company that values your contributions and supports your growth. If you are passionate about sales and customer service, we want...

  • Management Accountant

    12 hours ago

    East Staffordshire, United Kingdom Sf Recruitment (Nottingham) Full time

    SF are currently working exclusively with a business based in Burton who have created a new role and are looking for a Management Accountant on a permanent basis.This role offers great opportunity for development and progression.Salary up to £40,000 Study support 25 holidays + bank holidays Sick Pay scheme Full time - Flexible working hours Rapidly...

  • Financial Accounting Manager

    3 weeks ago

    Staffordshire, United Kingdom Morgan Financial Search and Selection Full time

    My client is a £100m+ t/o Industrial Services company, with its HO based in Staffordshire and depots across the UK.The business is currently undergoing a period of significant internal re-structure to support its forward growth strategy.As a result, the new CFO seeks an experienced Financial Accounting Manager with strong systems improvement skills on an...

  • Inside Sales Representative

    9 hours ago

    Cannock, Staffordshire, United Kingdom Finning International Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our dynamic team as an Inside Sales Representative and be part of a company that values your contributions and...

  • Inside Sales Representative

    4 hours ago

    Cannock, Staffordshire, United Kingdom Finning International Full time

    Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. Join our dynamic team as an Inside Sales Representative and be part of a company that values your contributions and...

  • Senior Regulatory Reporting Accountant

    2 days ago

    East Staffordshire, United Kingdom Together Full time

    Job Description As a Senior Regulatory Reporting Accountant , you will lead the production of monthly and quarterly regulatory reporting to the Financial Conduct Authority, Bank of England and other relevant bodies.Working directly into the Personal Finance Financial Controller and stakeholders across the business, you will deliver the Group's Regulatory...

  • Packaging Quality Assurance Specialist

    3 weeks ago

    Staffordshire, United Kingdom Future Recruitment Ltd Full time

    We are seeking a Packaging Quality Assurance Specialist to join our team at Future Recruitment Ltd. Based in Staffordshire/Derbyshire, this exciting opportunity will see you supporting the business with quality assurance procedures, environmental impacts, and health and safety compliance.Job DescriptionThe successful candidate will be responsible for...

  • Quality Manager

    6 days ago

    Staffordshire, United Kingdom Future Recruitment Ltd Full time

    NEW VACANCY! (PK8565)QUALITY MANAGER / QHSE MANAGERSTAFFORDSHIRE / DERBYSHIRE (Please contact me for further location details)£OPEN (DEPENDING ON EXPERIENCE) + 26 Days Holiday + Bank Holidays + Company Sick Pay Scheme + Pension Scheme + Life CoverHours Of Work: Monday To Friday 8:30am - 5:30pmMy client is a well-established market leader in the supply of...

  • Purchase Ledger Clerk

    3 weeks ago

    East Staffordshire, United Kingdom SF Recruitment Full time

    SF Recruitment is pleased to be recruiting for a fantastic client of ours in Burton upon Trent to recruit for a Purchase Ledger Clerk. This role is to work collaboratively with a well developed accounts team to manage a busy ledger. This role is office based, with working hours of 37.5 per week Monday to Friday with flexible start and finish times. Your...