People Operations Advisor

2 months ago

Birmingham, United Kingdom TravelPerk Full time

**People Operations Advisor**

We are TravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015.

Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries.

Over the past few years, we've been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. We're revolutionizing the B2B corporate travel market—worth over $1.4 trillion— to connect people in real life in an enjoyable and sustainable way.

TravelPerk are innovators. During the last year we have welcomed and acquired the likes of Click Travel, NexTravel and Albatross to the team. From TravelCare, to FlexiPerk and of course GreenPerk we are shaping the future of the industry. Our team continues to emerge stronger and stronger as we adjust to the new normal—and that's where you come in

**If you're ready to take off with us, keep reading**

**The role**:
We are looking for an experienced, hands-on HR professional who has specialised in People Operations to help us as we scale, with a firm grasp of HR policies, processes and tools. This role will have a direct impact on the success of the organisation and requires a diligent and focused individual who is passionate about employee experience.

So, are you a hungry but humble, collaborative and trustworthy, innovative and ethical HR professional who's not afraid to roll up your sleeves and jump into the thick of action? We want to enable our People to live their best lives, and do their best work, in a community where they belong. As a People Operations Advisor, you play an integral part by supporting our employees across 4 countries - Spain, UK, Germany and USA.

**What you'll do**
- Help employees across our different locations with any questions about HR policies and procedures.
- Support various processes in the employee lifecycle: sick leaves, holidays, paid leaves including maternity and paternity leaves, operational side of benefits management, onboardings, offboardings and more.
- Enable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge base
- Help develop and implement HR programs and policies for our hubs (UK, Spain, Germany, US).
- Build relationships: partner with our HRBPs and Centers of Excellence (Compensation and Benefits, Talent Acquisition, Workplace ), other functional areas (Payroll, Sales, Legal, etc.) and external stakeholders to ensure we are bringing all available tools to bear on our toughest problems.
- Identify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issues.
- Make recommendations on improvements to achieve results and enhance efficiency, as well as improving the employee experience, including tools, processes and policies.
- Perform other special projects or duties when required.
- Provide coaching to our People Associates.

**What will make you a great fit**:

- Minimum 2 years experience in People Operations supporting a multi-national organisation.
- Experience working within a fast pace, ever-changing environment.
- Proven track record in supporting employee lifecycle and excellent internal support for employees.
- Detail oriented with strong written and verbal communication skills.
- People oriented: strong relationship and stakeholder management skills, and able to engage with people across all levels, and from diverse backgrounds.
- Amazing interpersonal and collaboration skills. You are truly resilient and positive, optimistic and enthusiastic. Someone who has a sense of humour, we deal with a very fast pace so we like to have fun along the way
- You have great organisational and time management skills and you're able to adhere to tight-deadlines, multi-task, maintain confidentiality and adhere to company standards of ethics.
- Tech savviness You don't need to be an engineer but curious by nature - you enjoy technology, new tools and if you don't know how to do something, you find your way
- A stand out work ethic and ownership. You are highly reliable in your delivery and communication and you have the ability to work independently with limited supervision.
- Ability to handle sensitive information in a confidential manner.
- Flexibility to adapt and learn new skills quickly. When necessary you can self educate on complex topics in a matter of days. You embrace change and adapt to the needs of the team and the company.
- Experience using the following tools is preferred but not essential: BambooHR, HiBOb, Zendesk, Notion, GSuite.

**What do we offer?**
- A competitive compensation package, including equity in TravelPerk
- Generous vacation days so you can rest and recharge
- Health perks such as pr

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