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People Services Advisor
4 months ago
Are you a curious, hard-working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you
We have a 12-month FTC Advisor opportunity within our award-winning People Services Team. There will be the opportunity to move around and develop skills and experience in a number of our Teams, with your first team being in our HR/Payroll Support Team. Working in our Birmingham city centre head office, this is a perfect opportunity for somebody looking to gain valuable HR experience by acting as a first point of contact for HR & Payroll related queries from our employees in our pubs, restaurants, and bars and employees from our Retail Support Centre. This role is key in resolving a range of queries in a swift and positive manner.
**You’ll be well rewarded**
- Annual Bonus Scheme - We’re all about rewarding the hard work everybody puts in
- Buy up to an extra 3 weeks holiday - life is for living after all
- Love eating out? You’ll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered. What’s more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend’s discount.
- Never a dull moment - fun, laughs and lifelong friends
On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts; and we even give you free shares There’s also a free employee helpline
- to support you with whatever life throws at you.
**The Opportunity - People Services **Advisor**
- Successfully handling telephone, Live Chat and portal HR/Payroll queries from our employees, delivering a great service whilst adhering to team & departmental service level agreements
- Competently logging, monitoring, and managing HR/Payroll queries within our internal call logging system
- Liaising with other internal teams and third parties to maintain scripting and FAQs for effective query handling
- Supporting our business through affective coaching and problem solving using high support, high challenge techniques.
**What you’ll need to bring to the People Services Advisor role**:
- Experience in a HR/Payroll environment, with experience of PeopleNet/SAP HR is highly desirable, though not essential
- A sound working knowledge of Microsoft 365
- A passion for delivering a great service
- To be highly motivated and organised, with the ability to pro-actively problem solve
- Proven experience working well in a collaborative environment
- Strong communication skills
- The ability to handle disputes constructively and fairly
**What makes Mitchells & Butlers a great place to work?**
To us, a career isn’t just about ‘clocking in’. We really care about our colleagues, and we’re an employer that keeps a promise. In fact, as one of the largest employers in the country, with over 44,000 people working for us, we have the responsibility of valuing every contribution from a diverse workforce that are representative of our guests, and who make us stronger.
**Closing Date - Midnight, 23rd January 2023
