Client Service Advisor

7 days ago


Chelmsford, United Kingdom Aon Corporation Full time

Posting Description:
**Client Service Advisor**

**We’re hiring**

Aon are currently recruiting a Client Service Advisor to join our team in Chelmsford. The Client Service Advisor will be primarily responsible for delivering high quality and efficient service to clients. Additionally, the role will include line management for a team of Client Service Advisors.

**About Aon**

Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

**Global**

Aon Global provides risk management and insurance solutions for multinational firms either based in the UK or who seek London insurance market expertise with revenues in excess of £1 billion. Our clients have a sophisticated approach to risk and insurance and their unique demands are handled by our client teams who specialise in only large, multinational companies.

We deliver value to our clients by empowering them to manage risks through our uniquely aligned approach to risk consulting, deal making and service delivery. The role of our team is to provide global client management and to identify and coordinate growth and retention efforts across Aon. The team is made up of almost 500 colleagues in offices across the UK, looking after over 2500 clients. National has 15 UK locations, which are grouped into four areas and led by an area director, in addition to our Real Estate business.

**About the Role**

**Your impact as a Client Service Advisor**:

- Efficient delivery of all client facing transactional service activities;
- Pro-actively assisting in the day to day running of Client’s risk and insurance programmes;
- Ensuring that the output from outsourced activities achieves the required quality levels in accordance with agreements with clients;
- Preparation of renewal submission where appropriate;
- Compliant issuance of renewal report, policy documentation and all other client documentation required by the Client Manager, where appropriate;
- Delivering the co-ordination of global service, where appropriate, as directed by the Client Manager;
- Contributing pro-actively to client satisfaction, retention and profitability as determined by the Client Manager;
Being aware of regulatory requirements and comply with them;
- Allocation of team resources;
- Performance management and development of direct reports including regular reviews;
- Responsibility for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.
**About you**

**Your knowledge and expertise**:

- Substantial experience in dealing with Corporate or Global Risk business;
- Ability to positively engage clients;
- Ability to work efficiently within a structured process;
- Relevant technical commercial insurance knowledge;
- Demonstrate good communication, decision making and problem-solving skills;
- Ability to motivate colleagues and strong team management skills;
- Ability to co-ordinate activities within a cross-functional team;
- Ability to use insurance industry IT systems to efficiently deliver client service;
- Ability to appropriately engage with relevant outsourced parties;
- Compliance with regulatory and business procedures;
- ACII or equivalent, preferred;
- Polite, professional and a clear communicator;
- Lotus Notes, MS Office, Internet.
**Salary and Benefits**

This role offers a competitive salary and bonus, plus a comprehensive benefits package and 25 days holiday. Through our flexible benefits, you will also have the opportunity to choose additional benefits, including healthcare and additional holiday. We also offer tremendous potential with a growing worldwide organisation.

**Our Colleague Experience**

Every day, our colleagues make a difference, work with the best, own their potential, and value one another. Together, we share this one purpose: to empower economic and human possibility around the world. This unifying goal is at the heart of our identity, and it lives in everything we do. To learn more about our colleague experience, visit Aon Colleague Experience.



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