Client Service Advisor

4 weeks ago

Chelmsford, United Kingdom Aon Full time

Client Service Adviser, Chelmsford or Leeds
We’re Hiring

We are currently recruiting for Client Service Advisers to join our Professional Services team in a hybrid role - office and home-based working.
Our Professional Services Group provides multiple different risk solutions for professional firms across the UK. Our typical client would be advice based companies such as Financial Advisers, Accountants, Architects, Surveyors or Engineers, and we are expanding into less traditional advice giving firms such as Recruitment Consultants, Technology companies and other consultancy firms.
Our clients typically require Professional Indemnity insurance and advice is given on other insurance products such as Cyber, Office combined packages, EL, PL, D&O and Property Owners. Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like
You'll be primarily responsible for day to day management of a portfolio of established accounts, ensuring retention and client happiness. Daily tasks will include
To ensure timely submission of proposals to insurers, handling queries and requests on the customers’ behalf
Preparation of renewal documentation including invitation, renewal schedules and clarification of claims whilst maintaining accuracy at all times.
To deal with coverage queries from client and ensure that contract certainty is achieved.
To ensure all post sale/alteration documentation is sent in a timely manner, including invoicing and policy issuance in order to meet business and regulatory requirements.
Analysis of data and the ability to respond with relevant information to clients and/or third parties
Establish and develop effective working relationships with Insurers, Team Mates and wider Aon colleagues. How this opportunity is different
This is an exciting time to be joining the Professional Services Group as we expand into new areas and sectors. We are looking for enthusiastic and pro-active individuals to join us on that journey, working in a dynamic team with full support from the client manager and client manager director. Skills and experience that will lead to success
As a Client Service Advisor your skills and qualifications will ideally include:
Progress towards CII examinations or equivalent is preferred but not essential
Organised, with the ability to prioritise work, delivering accurately and on time
Outstanding client service skills. How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Li-ab2
LI-Hybrid 2529891

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