Customer Support Advisor

2 weeks ago


Sutton, United Kingdom Event UK Full time

**Customer Support Advisor - Full time**

**The company**

Just Pay Limited, trading as Event UK since 1998, provides specialist support to the hospitality industry, delivering contractor requirements focused on (but not limited to) entertainment, door security and cleaning. We are looking for a Customer Support Advisor to join our team of 25 at our office in Sutton, Surrey.

**The role**

The Customer Support Advisor will work within our team supporting the hospitality industry to source, manage and approve their contractor engagements. You will be the link between the hospitality operators and the contractors, ensuring that their agreed work is completed on time and on budget.

**Role includes, but not limited to**:

- Processing of supplier invoices
- Processing customer remittances
- Reconciliation of customer accounts
- Customer credit checks
- Effectively deal with and promptly resolve any queries that arise, work under own initiative, prioritising workloads using efficient time management skills and provide excellent customer service
- Managing supplier relationships, ensuring that costs are being scrutinised and negotiated with the client in mind when building a budget/working on a project
- Effectively process supplier invoices received within a timely manner onto the internal system and upload costs
- Answering invoice queries, liaising with clients and contractors
- Confident with IT and a good working knowledge of Microsoft Office, especially Excel
- Excellent spoken and written English language skills

**Personal Requirements**:

- Ability to learn new processes and systems as the company is transitioning to a new system.
- Good communicator
- High levels of attention to detail
- Great time management skills
- Ability to work well both alone and in a team
- Understanding of confidential information management
- Strong numerical skills

**Job Type**:
Full-time, Permanent, Office based

**Salary**:
£25,000

**Benefits**:
Casual dress
Company events

**Work Location**:
Office based - Sutton, Surrey

Pay: £28,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Event UK CSA
Expected start date: 20/05/2024



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