Operation Support Advisor
2 weeks ago
To support the Administration and Field Team by providing accurate and timely support, ensuring records are kept in line with Standard Operating Practices and maintain excellent and prompt customer services to our field team at all times.
**Scope of Role**:
- Processing incoming and outgoing post
- Maintain general office stationary supplies
- Processing weekly and monthly audits
- Quote and booking travel arrangements for island bookings
- Taking inbound calls from Inspectors/Drivers, dealing with queries on Inspections and Collections, this would include aborts, checking contact numbers and addresses etc
- Processing Breakdowns for Field Team
- Contact the leasing companies with queries on inspections
- Change end destination / hub vehicles for the inspectors
- Processing of all appraisals queries through the appraisal management system
- Checking variants/engine sizes on back office / tech inspect handheld for the inspectors
- Appraisal Queries
- Liaising with Transport and Scheduling to reallocate job / Transport ETA’s
- Assist with general administration duties within Operations Support Team to ensure the collections and deliveries of vehicles are within customer specified SLA’s
**Skills, Knowledge and Expertise**:
- Strong customer service skills and telephone manner
- Excellent communication skills both verbal and written
- Organised with the ability to work to tight deadlines and under pressure
- Excellent administration skills
- Flexible and able to adapt to change quickly
- Able follow instructions and work using your own initiative
- Good geographical knowledge
**STRICTLY NO AGENCIES PLEASE**
We work with a carefully selected set of recruitment agencies and we're not looking to add to our PSL.
We do not accept unsolicited agency CV's sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV's.
**#INDOR**
Cox Automotive is the world’s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers’ core needs across vehicle
solutions, mobility, remarketing, funding, and retail.
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