Customer Service Agent
3 weeks ago
**Excellent Permanent Opportunity Available**
**Customer Helpdesk Advisor**
**Erdington**
**Pernament position**
**Monday to Friday**
**£20,000 - £25,000**
**Adecco are recruiting for a Customer Helpdesk Advisor to work for a successful company based In Erdington.**
**Duties**:
- To ensure all customer support incidents are logged accurately, promoting the company by displaying a courteous and professional approach at all times.
- To ensure all customer enquiries are dealt with in an efficient and professional manner, within SLA's.
- Accurately log customer support calls, ensuring details provided by the customer are reflected in the support call.
- Where applicable escalate priority calls, using customer knowledge and CBS to achieve success in line with customer expectations.
- To Recognise on-going issues, utilising history information and escalating to ensure customer expectations are met
- Escalate customer service complaints, providing the customer with updates and a point of contact where appropriate.
- Champions processes to establish customer confidence.
- To act as a point of contact and escalation for all customer consumable queries
- Champions processes to establish consumer confidence.
- Investigate consumable complaints, escalating all complaints to the Customer Services Manager
**Skills**:
Previous experience in a customer facing environment
High degree of computer literacy and particularly an excellent knowledge of Microsoft Word and Excel.
An ability to learn quickly and become fully conversant, within a very short period, with the service management module of the CBS system.
The ability to influence others and to build rapport, trust and credibility with a wide range of people at all levels.
Verbal and written fluency in English.
Strong interpersonal skills and the ability to maintain a good rapport with established contacts.
Passion and drive to succeed and develop the role to the highest level.
**If you are interested in the above job role please apply, for further details please contact**
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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