Technical Support Machine Control

3 weeks ago


Sutton Coldfield, United Kingdom Flannery Plant Full time
Office Based Technical Support Machine Control
Birmingham, UK
Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.
Job Summary
The main function of the position is to provide technical support to customers on operational or maintenance and service of GPS machine control products.
The Technical Support will diagnose potential hardware, software and systems failures using established procedures and determines most cost-effective repair/resolution to minimize customer downtime.
Primary Responsibilities
· Provide timely and efficient service to customers and end-users.
· Handle email and telephone support to customers and colleagues for products so customers are satisfied and realize an immediate return on their investment.
· Develop a thorough understanding of the company's products and services.
· Work closely with Priority Support to promote support and repair services products to clients.
· Responsible for all aspects of standard product installation, alongside Flannery GPS Service
Engineers.
· Instruct customers in the operation and maintenance of the product(s).
· Ensure all documentation is provided to customer.
· Handle technical support cases assisting customers with CAD model queries.
· Support internal sales and customers with product demonstrations
· Train on Operation and usage of Leica Machine Control and Trimble TPS & GPS Solutions.
· Maintain a professional company image during all trainings and interactions.
Characteristics / Skills
· A team player able to leverage resources through sound organizational skills and teamwork.
· Consultative problem solving – involves customer in problem solving by asking appropriate questions.
· Strong communication skills, both verbally and in writing.
· Demonstrated ability to understand the knowledge level of customer and modify communication for the knowledge level.
· Experience with Machine Control products desirable. Trimble , Leica or Topcon
· Demonstrate and project a high level of energy and enthusiasm.
· Must be comfortable with learning new computer applications.
· Must be proficient with Microsoft Word, Excel and Outlook.
· Strong CAD technical skills
Education / Experience
· Two-plus years technical, Land- Survey and/or Civil engineering Survey experience.
Highly Desirable
· Degree in Civil engineering or HNC Diploma in Construction Surveying

  • Sutton Coldfield, West Midlands, United Kingdom Flannery Plant Full time

    Office Based Technical Support Machine Control Birmingham, UK Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project...

  • Machine Operator

    4 weeks ago


    Sutton Coldfield, United Kingdom 365 People Limited Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Responsibilities**: - Operate and monitor machines. - Perform regular maintenance on machines. - Troubleshoot and repair machines when necessary. - Follow safety protocols and procedures. - Maintain accurate records of production output...


  • Sutton Coldfield, United Kingdom Flow Control Engineering Full time

    Trainee Recruitment ConsultantBasic salary negotiable + uncapped, unbeatable commission structure = OTE £40kJob DescriptionWe are currently recruiting for a Trainee Recruitment Consultant to join the extremely successful team at Flow Control Engineering Solutions based in Wylde Green, Sutton Coldfield. Due to year on year growth within the Engineering and...

  • Customer Service

    4 days ago


    Sutton Coldfield, West Midlands, United Kingdom Flannery Plant Full time

    Office Based Technical Support Machine Control Birmingham, UK Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project...


  • Sutton Coldfield, United Kingdom Flow Control Engineering Full time

    International Rec-2-Rec / Recruitment Talent Acquisition / Recruitment Consultant / Headhunter Flowtec are a rapidly expanding global Recruitment Consultancy. We provide international headhunting and search & selection solutions across Engineering, Technical Sales and IT. We are looking to bring our Talent Acquisition in house and recruit someone to lead...


  • Sutton Coldfield, United Kingdom Flow Control Engineering Full time

    International Rec-2-Rec / Recruitment Talent Acquisition / Recruitment Consultant / HeadhunterFlowtec are a rapidly expanding global Recruitment Consultancy. We provide international headhunting and search & selection solutions across Engineering, Technical Sales and IT.We are looking to bring our Talent Acquisition in house and recruit someone to lead our...

  • Document Controller

    4 weeks ago


    Sutton Coldfield, United Kingdom Qiagen Full time

    **About the role** Balfour Beatty VINCI are seeking a Document Controller to join the Mainline design team on HS2! You will be joining an experienced, fast-paced team in Sutton Coldfield **What you'll be doing** - Coordinate and manage an effective project information management system within Business Collaborator (BC), in line with both company and quality...


  • Sutton Coldfield, United Kingdom Flannery Plant Full time

    Field Service Engineer - Machine ControlFlannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.We are looking for an...

  • Credit Controller

    7 days ago


    Sutton Coldfield, United Kingdom Gleeson Recruitment Group Full time

    Gleeson Recruitment Group are supporting a UK wide construction firm based in Sutton Coldfield, and helping with their need to recruit a Credit Controller on a permanent basis. This is a rare opportunity to join a close knit team, in a business experiencingyear on year growth. The Credit Controller will oversee a high level of accounts and provide support...

  • Controls Engineer

    4 weeks ago


    Sutton Coldfield, United Kingdom Probe UK Full time

    We are an organisation with an established presence in the West Midlands region who are seeking to recruit a Controls Engineer to support our Midlands based operation.Benefits of a Controls Engineer:Base Salary of £54,000Various Working Hour OptionsExceptional Company PensionRegular Paid OvertimeAnnual BonusCompany Car OptionEarly Friday FinishGENUINE...


  • Sutton Coldfield, West Midlands, United Kingdom Flow Control Engineering Full time

    Trainee Recruitment Consultant Basic salary negotiable + uncapped, unbeatable commission structure = OTE £40k Job Description We are currently recruiting for a Trainee Recruitment Consultant to join the extremely successful team at Flow Control Engineering Solutions based in Wylde Green, Sutton Coldfield. Due to year on year growth within the Engineering...


  • Sutton Coldfield, West Midlands, United Kingdom Flow Control Engineering Full time

    Trainee Recruitment Consultant Basic salary negotiable + uncapped, unbeatable commission structure = OTE £40k Job Description We are currently recruiting for a Trainee Recruitment Consultant to join the extremely successful team at Flow Control Engineering Solutions based in Wylde Green, Sutton Coldfield. Due to year on year growth within the Engineering...

  • Buyer

    4 weeks ago


    Sutton Coldfield, United Kingdom Adecco Full time

    **EXCITING NEW PERMANENT role** **Monday to Friday** **Upto £26,000** **On site parking** **ASAP start** A member of the Purchasing and Inventory Team, responsible on purchasing various grade materials (mainly metals) & outsourced processing operations (such as machining & heat-treatment). The role involves working with existing suppliers, identifying...


  • Sutton Coldfield, United Kingdom Amazon TA Full time

    The Amazon Reliability Maintenance and Engineering team keeps all our equipment in excellent working order, from printers to fully automated sortation systems. You will be looking after the automated systems within our Fulfilment Centres (FCs), helping with fault finding, leading process improvements and will be involved in the installation and...


  • Sutton Coldfield, West Midlands, United Kingdom Flow Control Engineering Full time

    Trainee Recruitment Consultant Basic salary negotiable + uncapped, unbeatable commission structure = OTE £40k Job Description We are currently recruiting for a Trainee Recruitment Consultant to join the extremely successful team at Flow Control Engineering Solutions based in Wylde Green, Sutton Coldfield. Due to year on year growth within the...

  • IT Support Technician

    2 weeks ago


    Sutton Coldfield, Birmingham, United Kingdom Elite Personnel Full time

    Our client is seeking a dedicated and skilled IT Support Technician to join their IT department on a temporary basis in Sutton Coldfield. The ideal candidate will be responsible for providing technical support and assistance. This role requires excellent troubleshooting skills, a strong understanding of computer hardware and software, and the ability to...

  • Buyer

    7 days ago


    Sutton Coldfield, United Kingdom Adecco UK Full time

    **EXCITING NEW PERMANENT role** **Monday to Friday** **Upto £26,000** **On site parking** **ASAP start** A member of the Purchasing and Inventory Team, responsible on purchasing various grade materials (mainly metals) & outsourced processing operations (such as machining & heat-treatment). The role involves working with existing suppliers, identifying...

  • Credit Controller

    4 weeks ago


    Sutton Coldfield, United Kingdom SF Recruitment Full time

    SF are working exclusively with a high performing Credit team based near Birmingham in Sutton Coldfield. Credit team of 11 looking to expand the team with ongoing growth and market share. Our client is looking for a strong all round Credit professional tomanage a ledger of 800-1000 live accounts, putting accounts on stop, proactively managing queries and...


  • Sutton Coldfield, United Kingdom Page Personnel Finance Full time

    Credit Control Administrator required on a permanent basis for a client based in Sutton Coldfield. **Client Details** My client is a successful business based in Sutton Coldfield. **Description** - Administration of new customer account requests to include credit checking. - Preparation of credit reviews for credit limit increases. - Requesting trade...

  • Reliability Engineer

    4 weeks ago


    Sutton Coldfield, United Kingdom M-Tec Engineering Solutions Limited Full time

    An exciting opportunity has arisen for a Plant & Reliability Engineer to join a world class manufacturing organisation based in Staffordshire. The Reliability Engineer will be responsible for the reliability and dependability of all plant machinery and equipment on site. Further duties will include: Perform data analysis across all machines to predict...