See more Collapse

Customer Care

1 month ago

Solihull, United Kingdom Bruce's Full time

At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth and have a new site based in Solihull

Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.

Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.

We are in an exciting new phase of expansion and require a loyal, motivated Customer Care Team Member who can support in growing the business.

We are looking for someone who is super organised with impeccable time management skills and who can maintain a tidy working environment.
Being based in a busy reception means that daily tasks need completing while ad-hoc phone calls and visitors come in without notice.

The role is based on site so it is preferable you are based within 10 miles because as a small business we often rely on intermittent support for other areas of the business.
There will be the occasional need to travel to our other centres.
It is essential that you are well presented, have a great phone manner and be a fluent English speaker that is excited by the prospect of working in a doggy business.

The role is to make sure we are providing outstanding customer service and is a Monday to Friday role.

Key Responsibilities:

- Greeting customers and checking their dogs in and out and ensure all notes are up to date with customer interactions
- First point of contact for customers including enquiries and complaints. Manage these to ensure customer satisfaction is maintained.
- Post weekly dog diaries online and review the photo tracker weekly with the Manager
- Ensure bookings are made in accordance with capacity levels and staff-to-dog ratios with a specific focus on ad hoc bookings
- Ensure high customer service and satisfaction standards are maintained
- Photos - upload photos to BDDC software, assist with tagging, and send notifications
- Manage schedules and ensure daily doggy schedules are printed and ready inside field folders
- Ensure reception is maintained in a clean, professional and exemplary manner including all stationary, dog boarding kit and food, spare keys and all other sundry items are stored neatly
- Resolve day-to-day logistics issues with bookings, vans, staff and operations that arise.
- Answering emergency phone calls, including out of hours.
- Conducting face to face, virtual and telephone customer meetings as well asd checking in with customers over their first 3 months
- Customer events admin support
- Allocating boarding requests to the team

Key Requirements:

- Have an excellent telephone manner and customer facing experience
- Strong IT skills
- Enthusiastic and self-motivated
- Educated to A Level standard or equivalent
- Able to work effectively at a busy pace
- Must be organised
- Dog knowledge and experience are a huge plus

**What you get in return**:

- Lots of dogs to play with and cuddle
- Competitive salary
- Busy Bees Benefits including retail discounts, experience days and employee assistance programme
- Pension contributions
- Working in an idyllic, rural location
- Ongoing professional development
- If you have a dog, you have the opportunity to bring your dog to day care

**Salary**: £21,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Solihull, B94 5AE: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

We have other current jobs related to this field that you can find below

  • Customer Care

    2 weeks ago

    Solihull, Solihull, United Kingdom Bruce's Full time

    At Bruce's we unleash happiness and enrich dogs' lives. Founded in 2008, we have become the UK's recognised leader in a sector that is experiencing exponential growth and have a new site based in SolihullOur founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust...

  • Customer Care Coordinator

    4 weeks ago

    Solihull, United Kingdom HollyField Personnel Full time

    **Customer Care Coordinator** £24,000 - £25,000 **Job Type**: Temporary Maternity Cover until January 2025 Location: Solihull, Birmingham Hours: Monday to Friday 9:00 am to 5:00 pm Our client is seeking a Customer Care Coordinator who will provide key support to customers and external sales representatives. **Duties**: - Building relationships with...

  • Customer Care Advisor

    3 weeks ago

    Solihull, United Kingdom Network IT Full time

    Customer Care Advisor Permanent Up to £23,500 Solihull (Hybrid)   Network IT are looking for a Customer Care Advisor to Join one of our clients in Solihull. The role is designed to give exceptional customer care to the clients customers and support them with there needs.   Responsibilities Managing cease request from customer or other internal...

  • Care Assistant

    4 weeks ago

    Solihull, United Kingdom Solihull Home Care Full time

    Solihull Home Care are seeking Home Care workers to join the team! SHC is passionate about providing customers, in their own homes, high standards of care/support. We offer a service based on integrity, trust and transparency. Previous experience not essential as we provide full and extensive training. What you will need is to have a friendly and caring...

  • Customer Care Advisor

    2 weeks ago

    Solihull, Solihull, United Kingdom Network IT Recruitment Full time

    Job DescriptionCustomer Care AdvisorPermanent Up to £23,500Solihull (Hybrid)Network IT are looking for a Customer Care Advisor to Join one of our clients in Solihull. The role is designed to give exceptional customer care to the clients customers and support them with there needs. ResponsibilitiesManaging cease request from customer or other internal...

  • Customer Care Officer

    4 weeks ago

    Solihull, United Kingdom Stonegate Group Full time

    As the UK's biggest Pub Company, Stonegate Group have an exciting opportunity in their Legal Services Team for a **Customer Care Officer.** The role of the Customer Care Officer is to record, investigate and provide appropriate response letters to formal written complaints received into the business. This role will require you to work closely with teams...

  • Care Worker

    4 days ago

    Solihull, United Kingdom Solihull Home Care Full time

    Are you passionate about making a real difference in people's lives? Do you possess a genuine desire to provide top-quality care and support to those in need? If so, we want YOU to join our team at Solihull Home Care! We pride ourselves on being the leading provider of exceptional care services in Solihull, and we are dedicated to delivering the highest...

  • Care Assistant

    3 weeks ago

    Solihull, United Kingdom Bupa Care Homes Full time

    Care Assistant - ARD00HM CARE ASSISTANT Ardenlea Grove Care Home, 19-21 Lode Lane, Solihull, B91 2AB CQC Rating - Good Days and Nights £10.35 to £11.25 per hour, We also offer a refer a Friend Bonus Scheme Special care takes special people As a Care Assistant, you’re at the heart of making a difference to our residents. You’re as passionate about...

  • Care Assistant

    4 weeks ago

    Solihull, United Kingdom Bupa Care Homes Full time

    **Care Assistant** - ARD00HM **CARE ASSISTANT** **Ardenlea Grove Care Home, 19-21 Lode Lane, Solihull, B91 2AB** **CQC Rating - Good** **Days and Nights** **£10.35 to £11.25 per hour,** **We also offer a refer a Friend Bonus Scheme** **Special care takes special people** - As a Care Assistant, you’re at the heart of making a difference to our...

  • Carer/personal Assistant

    3 weeks ago

    Solihull, United Kingdom Private customer Full time

    Part time carer / driver for 30yr old lady with Downs Syndrome and autism to enable her to engage with day care provision and visit local attractions. Must be reliable and trustworthy, strong willed but friendly. Own car a must. Typical times / days - Tuesday & Thursday 09:00 - 15:30 **Job Type**: Part-time **Salary**: £13.00 per hour Day range: -...

  • Care Assistant

    3 weeks ago

    Solihull, United Kingdom Helping Hands Home Care Full time

    Location: Solihull Care Assistant At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on days...

  • Care Assistant

    4 weeks ago

    Solihull, United Kingdom Helping Hands Home Care Full time

    Location: Solihull **Care Assistant** At Helping Hands, we’ve been providing home care for over 30 years, so we know what it takes to deliver exceptional care. But we also take care of our own - those who go above and beyond every single day for our customers. Our care assistants have a varied role that ranges from providing companionship and going on...

  • Customer Care Officer

    4 weeks ago

    Solihull, United Kingdom Stonegate Group Full time

    As the UK's biggest Pub Company, Stonegate Group have an exciting opportunity in their Legal Services Team for a **Customer Care Officer.** The role of the Customer Care Officer is to record, investigate and provide appropriate response letters to formal written complaints received into the business. This role will require you to work closely with teams...

  • Care Assistant

    1 week ago

    Solihull, United Kingdom Bupa Care Homes Full time

    Job Number: ARD00J4 Ardenlea Grove 19-21 Lode Lane Solihull West Midlands B91 2AB Location Status On site Salary Amount £10.45 per hour **Job title: Care Assistant** **Location**:Bupa Ardenlea Grove Care Home, 19-21 Lode Lane, Solihull,B91 2AB** **Salary**:£10.45 per hour** **Contract: Permanent** **Shift Pattern: Days or Nights 8am 8pm / 8pm -...

  • Care Assistant

    2 weeks ago

    Solihull, Solihull, United Kingdom Bupa Care Homes Full time

    Care Assistant (Nights) ARD00HPCare Assistant(Nights)Ardenlea Court Care Home,39-41 Lode Lane, Bucknell Close, Solihull B91 2AFCQC rating GoodNight Shifts only£10.35 per hourWe also offer a refer a Friend Bonus SchemeSpecial care takes special people As a Care Assistant, you're at the heart of making a difference to our residents. You're as passionate about...

  • Care Services Customer Partner

    3 weeks ago

    Solihull, United Kingdom Boots Full time

    Job Reference: 198426BR Solihull, Mell Square Permanent Full-time **The importance of your role.** This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of the Care Services pharmacy. This role...

  • Health Care Assistant

    4 weeks ago

    Solihull, United Kingdom Unique Senior Care Full time

    **Health Care Assistant - £11.40 - £11.68** - **No experience required - Free Training user friendly online modules with hands on socially distanced sessions** - **Immediate starts & contracted hours available** - **Join a growing industry with job security** - **Paid professional development - Level 2, 3 and 5 diplomas in Adult Care** - **Non -...

  • Health Care Assistant

    2 weeks ago

    Solihull, Solihull, United Kingdom Unique Senior Care Full time

    Health Care Assistant - £ £11.68- No experience required Free Training user friendly online modules with hands on socially distanced sessions- Immediate starts & contracted hours available- Join a growing industry with job security- Paid professional development Level 2, 3 and 5 diplomas in Adult Care- Non Uniform- Full & Part time positions available....

  • Customer Care Co-ordinator

    4 weeks ago

    Solihull, United Kingdom Hayfield Full time

    Our Customer Care Coordinators play an integral role in our customer journey liaising with our customers, contractors, and our internal teams. Key tasks include: listening and responding to customer queries, logging customer snags onto our database, liaising with contractors and our internal teams to book customer work in a timely manner, coordinating...

  • Care Worker

    1 week ago

    Solihull, United Kingdom Universal Care Services (UK) Ltd. Full time

    **Care Assistant - Female Applicants only** **Home to Home care using your own Vehicle.** **£350 Welcome Bonus / Training Payment (T&C Apply)** **Areas covered: Chelmsley Wood, Kingshurst, Smiths Wood, Castle Bromwich** Universal Care Services are a leading home care organisation who specialize in supporting vulnerable adults across the Midlands. As a...