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Customer Care Coordinator
4 months ago
**Customer Care Coordinator**
£24,000 - £25,000
**Job Type**: Temporary Maternity Cover until January 2025
Location: Solihull, Birmingham
Hours: Monday to Friday 9:00 am to 5:00 pm
Our client is seeking a Customer Care Coordinator who will provide key support to customers and external sales representatives.
**Duties**:
- Building relationships with existing and new customers
- Receiving and processing customer orders
- Maintaining customer pricelists and providing up to date quotations
- Providing advice and support relating to customer issues and queries (deliveries, order queries, inventory, etc.)
- Assisting the quality department and customers with claim processing
- Monitoring and overseeing transport timeline schedules in conjunction with the logistics department
- Liaising with the onsite department to provide the customer with product information
- Offering sales and administrative support to the external sales team in terms of monitoring existing customers and developing opportunities for new customers
- Experience in Customer Service environment
- Relevant experience within the manufacturing industry would be advantageous
- Strong customer focus
- Excellent communication skills both written and verbal
- High attention to detail and accuracy
- Knowledge of ERP systems would be advantageous but not essential
- Manufacturing/Technical knowledge preferred
Ref: EN429