Quality of Advice Case Reviewer

2 weeks ago


Kensington, United Kingdom Citizens Advice Full time

**Position**: Quality of Advice Case Reviewer

**Location**: Kensington and Chelsea

**Closing date**: 09 June 2023

**Role details**:
**Job title**: Quality of Advice Case Reviewer

**Location**: Remote or SW3 (Chelsea)

**Salary**: £34,689

**Salary pro rata**: Yes

**Hours per week**: 22.5

**Type of contract**: Permanent

**Closing time**: 17:00

**Interview date**: 12-06-2023
- ️ We are looking for a Quality of Advice Case Reviewer to play a pivotal role leading on enshrining a gold standard quality of advice provision for our clients through a detail-orientated and systematic approach to case and file review.

This is an exciting opportunity to champion the client journey with our service and help identify training and development needs for employed and voluntary staff through feedback. If preferable, this role may be carried out remotely, with very occasional travel to Citizens Advice Kensington and Chelsea (SW3) as required.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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