Corporate Complaints, Learning and Improvement

3 weeks ago


Kensington, United Kingdom Deekay Technical Full time

We are looking for someone who will require mínimal training to perform the role. We would prefer someone who is experienced working at local authorities.

Duties will include (not exhaustive):

- Managing deadlines for Ombudsman requests and chasing up information from services within the Council for Ombudsman cases.
- Managing the Ombudsman mailbox.
- Liaising with the Ombudsman services.
- Managing the Complaints Outlook Calendar.
- Reviewing and quality assuring Stage 2 complaint responses.
- Answering team mailbox queries/providing complaints advice.
- Responding to resident/customer complaints queries and providing updates where required.

Rate: £18.76 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £18.76 per hour

Schedule:

- Monday to Friday

**Experience**:

- local authority: 1 year (preferred)
- complaints: 1 year (preferred)

Work Location: In person



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