Head of Cb&p Operational Resiliency

5 days ago

Northampton, United Kingdom Barclays Full time

**Job Title:
Head of CB&P Operational Resilience

Corporate Grade: Director

D

**Reports to (Line Manager’s Job Title)**:
Head of CB&P COO Transformation

**Direct Reports (if applicable):
0

**Business Area:
COO and Functions

**Department/Function Level 1**:
COO

**Department/Function Level 2**:
CB&P

**Primary Location**:
Northampton

**IAR Role**

No

**Regulated Role**

No

CBI Regulated Role

No

CBI Regulated Role Type

**_List all applicable Controlled Functions and Pre-Approval Controlled Functions [CFs: 1-11, and PCFs: 1-47] please see appendix 1 and 2 for the full listing._**

**Regulated Role**

No

**If yes, what is the name of the regulator**

Insert text here

**Contractual Legal Entity - **Please refer to link below for legal and regulatory requirement.**

BX

**Barclays Overview**

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

**We are an equal opportunity employer and we are opposed to discrimination on any grounds.**

***

Working Flexibly

**Hybrid working**

**About** **Resilience**

Resilience is the ability of Barclays to ensure a highly available end-to-end service to our customers, aligned to and measured through Business Services and underpinned by robust and clear policies, standards, procedures, metrics and reporting at all levels of the organisation.

Group Resilience are responsible for delivering the frameworks, policy and standards which determine how resilience will be implemented across Barclays to ensure that colleagues have access to the technologies and buildings that they need to deliver services to customers and clients.

**Overall purpose of role**

The Head of Operational Resilience for Consumer Banking and Payments is responsible for delivering a robust control framework for managing Operational Resilience Risks within Barclays by partnering with Group Resiliency and Stakeholders. This includes the delivery and management of Business Services Inventory, Business Impact Assessments, and Impact Assessments, in alignment with the Barclays ERMF and Controls Framework, as well as regulatory and industry best practice standards as well as Workforce Recovery Plans and Business Service Response Plans. Working closely with the Senior Leadership across Consumer Banking and Payments to implement initiatives to deliver programs to enhance and remediate our capability.

**Key Accountabilities**
- Act as the lead for CB&P Operational Resiliency, working with leadership and key stakeholders in the Businesses, CSO and CCO to drive an effective Resilience agenda
- Develop, implement and manage an effective stakeholder engagement plan
- Establish and manage relationships with stakeholders at senior and exec levels, in particular in the Business, CSO, 2LOD, 3LOD, CCO and Functions
- Drive resiliency as a key consideration in business as usual activities to enhance Consumer Banking and Payments ability to prevent, respond to, recover and learn from incidents in order to minimize impact to the Barclays, customers and the broader financial sector
- Demonstrate a deep understanding of how a bank does business, including the associated business processes and dependencies on technology, people and third party service providers.
- Manage resilience programs and initiatives, in conjunction with Business partner stakeholders, to maximize innovation, minimize the impact of unforeseen events, and increase our company’s organizational resiliency
- Act as a key point of contact for senior management in CCO, 2LOD, 3LOD and regulators in matters relating to Consumer Banking and Payments
- Manage an effective control environment to ensure risks are maintained within appetite across the bank, or are escalated and responded to appropriately.

**Stakeholder Management and Leadership**
- Influence and provide input into the Enterprise Risk Management Framework and Barclays Controls Framework to ensure that the Operational Resilience Risk and Control Environment continues to be managed in the most effective manner.
- Provide leadership and direction to a large matrixed organisation in creating a working environment of high employee engagement with a focus on proactively providing reliable, flexible and innovative technology solutions.
- Build a world class functional team by attracting, developing, retaining and leading a team of highly skilled professionals.
- Implement formal training and awareness programmes for the team.
- Promote a mindset for sustained success, growth and diversity.

**Risk and Control Objective**

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise

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