Head of IT Service Operations
6 months ago
**Head of IT Service Operations**
I am currently working with a professional services business based in Northampton looking for an experienced Head of IT Service operations. This individual will be working closely with the CTO to implement an IT strategy and ensure operational excellence across the organization.
The Head of IT Service Operations will lead the delivery of IT services, manage incident and problem resolution, oversee change and release management, and drive continuous improvement initiatives.
**Key Responsibilities**:
- ** Service Delivery Management**: Lead the IT Service Operations team to deliver high-quality IT services and support, ensuring SLA adherence.
- ** Incident and Problem Management**: Develop incident and problem resolution processes, including root cause analysis and prevention.
- ** Change and Release Management**: Oversee smooth deployment of changes, updates, and new releases to IT systems and services.
- ** IT Operations Monitoring**: Implement and maintain monitoring tools to proactively identify and address potential issues.
- ** Continuous Improvement**: Drive initiatives to optimize IT service operations, increase efficiency, and enhance service quality.
- ** Vendor and Supplier Management**: Manage relationships with IT vendors, suppliers, and service providers.
- ** Team Leadership**: Provide leadership, guidance, and mentorship to the IT Service Operations team.
- ** IT Governance and Compliance**: Ensure compliance with IT policies, procedures, and regulatory requirements.
**Qualifications**:
- Bachelor’s degree in computer science, Information Technology, or a related field.
- years of experience in IT service operations or related roles, with leadership experience.
- Strong understanding of IT service management frameworks and best practices.
- Proficiency in incident, problem, change, and release management processes.
- Excellent communication, leadership, and interpersonal skills.
This role is paying up to £70,000 + benefits and requires the individual to be in the office 3 days a week.
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