Temporary Operations Coordinator

4 days ago


Marlow, United Kingdom DriveElectric Full time

An exciting temporary opportunity for anyone looking to gain experience within the Green Financial Services sector. DriveElectric is located in the heart of the beautiful Harleyford Estate and provides a very welcoming feel to all employees. We have been at the heart of the EV revolution from day one, funding one of the first Tesla Roadsters way back in 2008. With innovation and development at the core of what we do, this opportunity is to good to turn down for anyone looking to develop themselves and their experience within an exciting and emerging marketplace.

Hours of work will be Wednesday to Friday from 8.30am to 5.00pm, with one hour's unpaid lunch break. You will work in our office on Wednesdays and Thursdays and you will work from home on Fridays.

**Main Purpose of the Role**
- Responsible for supporting individually to the teams overall KPI performance.
- Responsible for daily communication with dealers to update the order bank and ensure that all statuses are correct within the system.
- Supporting with the upkeep of the dynamics system to ensure that workflows remain consistent and provide the correct data and information.
- Responsible for chasing dealers to obtain PO confirmation and receiving payout packs within 10 working days of delivery.
- Responsible for chasing customers who’s contracts remain outstanding to ensure they are turned around within reasonable time.
- Responsible for chasing customer with arrangement fees outstanding to ensure that these are paid in time for delivery.
- Responsible for supporting the Customer Experience team in chasing 3rd parties for complaint responses.
- Responsible for general administrative and operational duties as required for but not limited to; own book administration, fines, v5s.
- Responsible for completion of mandatory training.

**Professional Competencies**
- High levels of accuracy and attention to detail in work
- Strong IT skills (Microsoft office and CRM systems)
- Ability to manage high volumes of administrative work.

**Personal Competencies**
- Ability to manage own tasks and prioritise workload
- Ability to work to tight deadlines in a fast paced environment
- Flexible outlook
- Enthusiastic with a ‘can do’ attitude
- A willingness to learn and grow within a commercial environment where customer experience and client satisfaction is the primary focus.

**Knowledge and Experience Required**
- Previous administration experience.
- Working knowledge of Microsoft package, i.e. Outlook, Word and Excel as well as CRM systems such as ACT or 365.

**Job Type**: Temporary contract
Contract length: 3 months

Pay: £12.00 per hour

Expected hours: 22.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Holidays

Ability to commute/relocate:

- Marlow, SL7 2DX: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Marlow, SL7 2DX

Application deadline: 15/05/2024
Reference ID: May 2024
Expected start date: 24/06/2024


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