Security Supervisor- Walsall

3 weeks ago


Walsall, United Kingdom lodge service international Full time

**Summary Role**:
As the Security Supervisor you will be responsible for organising, managing and delivering the security service for a well-known retail store.

**Duties and Responsibilities**:

- To minimise theft within retail premises by utilising security resources as applicable
- To ensure that staff carry out arrests in accordance with ASCONE principles
- Carry out training, coaching and mentoring as required to ensure staff operate to optimum levels
- To lead, manage and motivate a group of staff, to ensure our clients’ objectives are met
- To ensure adherence to all legislative requirements including licensing, health and safety and employment law
- To ensure compliance with company documentation, policies and procedures
- Responsible for staff compliance to site Assignment Instructions
- Responsible for completing civil recovery procedures where appropriate
- To ensure all staff are treated fairly and equally, in accordance to the company equal opportunity police
- When applicable, to carry out recruitment of staff in accordance with company policies
- Your duties could also involve customer care and giving advice
- Supervisor to take notes when participating in any formal meeting
- Supervisor to maintain confidentiality when involved in Investigations or Disciplinaries.
- Supervisor to carry Audits on all paperwork to ensure GPDR policies are met
- Supervisor to investigate all leads regarding dishonest behaviour by staff or customers.
- Conduct any other tasks as requested by Area Manager.
- Carry out any reasonable request from Area Manager.
- Supervisor to deliver support and guidance to officers in minimising late/non book on, or late arrivals.
- Supervisor to ensure Officers complete their shift before leaving site
- Promote good uniform standards and personal hygiene (Lodge polo, gilet, black trousers, black shoes)
- Supervisor to build relationship with officers delivering support, guidance and direction.
- Innovative and highly motivated individual, with the ambition and drive to succeed
- Exceptional customer focus and care, with the flexibility and understanding of the culture of the business
- Excellent communication skills, both verbal and written.
- Structured and methodical approach, good analysis and problem solving skills combined with the flexibility to change priorities and response according to circumstances.
- Highly developed interpersonal, including tact, to develop and sustain effective working relationships within and without the firm.
- Experience of service delivery within a demanding retail environment.
- Sufficient knowledge of the management and control of deliveries and security practices.
- Ability to build, motivate and lead teams.
- A full 5 year checkable employment/education history is required.

**Rate of Pay**: £TBC

**Hours**: 40+hours per week

**Date Posted**:
Posted 14 hours ago

**Expiration date**:
May 31, 2023

**Closes**:
June 30, 2023

**Location**:
Walsall, UK

**Job Title**:
Security Supervisor
- Walsall


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