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Customer Services and Order Processing

4 months ago

Burscough, United Kingdom BT Local Business Full time

**Start a new ca**reer with us at BT Local Business**

No prior experience is required, we will provide training to build you career.

**Customer Services and Order Processing Package**:

- Amazing start salary of £20,000, reviewed as you advance in your career with and of bonus upto £1800 per year.
- Completion of the BT Training academy, gain a globally recognised qualification
- Permanent contract. Monday to Friday 9am to 5:30pm
- Excellent progression, learning and development potential
- Fantastic workplace culture, with weekly incentives including Friday afternoons off, early finishes, and plenty of company-funded social events and games
- Pension contributions and other company benefits
- Fantastic training onsite training to coach you through your apprenticeship and build your career in Customer Services and Sales Support
- High tech newly refurbished offices, located in Burscough near shops, food outlets and gyms. Free parking

**The Business**

Our lively and close-knit team of over 30 colleagues mean a lot to us and are testament to our ability to proudly say we have won both ‘BT Local Business of the Year’ and ‘BT Local Business Customer Service Partner’ several times. You’ll join at an exciting time during a period of rapid growth, and you’ll be encouraged to develop your career as part of our Sales team, with plenty of regular company-funded events. You will be based in our recently refurbished offices in **Burscough **(Ormskirk, West Lancashire).

**Customer Services and Order Processing**:

- Ensuring that orders are raised accurately and in accordance to exact guidelines
- Proactively calling customers to confirm and update with details of their orders.
- Monitoring orders through to install with intervention and action where needed. Keeping comprehensive records.
- Managing the CRM system effectively, ensuring all relevant customer information is entered onto the system.

**Customer Services and Order Processing Role Requirements**:
GCSE’s in Maths and English
- Possess exceptional communication and interpersonal skills - you must really enjoy engaging with others on a regular basis
- Organised, with excellent time management skills
- Proficient in IT and Microsoft
- Self-motivated

**Hours and Wage**:
37.5 hours a week Mon - Fri 9-5.30

Starting salary for a **Customer Services and Order Processing **£20,000 plus bonus of £1800 per year

**Progression Opportunities**:
A career path inDesk sales, Account Management, Field Sales, Sales Management and our policy is to recruit from within wherever possible.

**Salary**: £20,000.00-£21,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location