Business Support and Project Delivery Team Leader

5 months ago

Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

**Details**:
**Reference number**:

- 348305**Salary**:

- £28,119**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- OCSD - Contact Centre**Type of role**:

- Administration / Corporate Support
- Contact Centre
- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 4Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SwanseaAbout the job

**Job summary**:
Are you an excellent leader and communicator?

Do you work effectively within pressurised operational environments?

Are you an advocate of continuous improvement measures?

If so, we would love to hear from you

**Job description**:
Within this role you will lead and manage support services, providing specialist advice to operational areas, and support business improvements, efficiency process changes and new initiatives and projects.

You will also be responsible for effectively managing, training, coaching, and driving a team, taking responsibility and accountability for performance outcomes.

The role will be based within a fast-paced operational environment and the priority for you and your team will be to deliver changes, in line with business requirements.

You will develop strong working relationships with a wide range of stakeholders across the Agency and wider within DVLA.
- Your responsibilities will include but will not be limited to:_
- Identifying and acting on opportunities arising from changes.
- Supporting the achievement of targets by reviewing and advising on current procedures through formal and informal briefing.
- Efficiently and effectively managing your team’s attendance, Performance and Conduct management policies, principles, and procedures.
- Taking appropriate action to mitigate and identify risk of non-delivery.
- Advising managers and stakeholders of issues so that they can be resolved in a timely manner.
- Managing the team’s contributions and performance to achieve business goals.
- Building own capabilities in managing change in the workplace, raising the awareness of the digital agenda and managing support/lead/communicate staff through periods of change.
- Driving Continuous improvement for the benefit of the business, advisors, and customers.
- Ensuring individuals and team colleagues adhere to Data Protection, Security, Health & Safety Policies and understand relevant employment law.

For further information about the role please see the attached role profile.

**Additional Information**

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

**Person specification**:
**_ We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues._**

**About You**

You will also be highly organised and have ability to work at pace to achieve set deadlines.

You will have an understanding of change management/ continuous improvement processes and of their significance in relation to business objectives.

You will be an effective leader with motivation to coach, train and develop team members in line with performance objectives.

**About Operational Delivery Profession**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services_._

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Changing and Improving
- Communicating and Influencing
- Delivering at Pace

**Benefits**:
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

- Best in class learning and development tailored to your role.
- An environment with flexible working options where we encourage a great work-life balance.
- Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme.
- 25 days holiday, increasing by one day each year up to 30 days pro rata.
- Access to the staff discount portal.
- 24-hour Employee Assistance Programme providing free confidential help and advice for staff.

There are many more opportunities and great benefits of working at DVLA, visit our Careers we

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