Evening Shift Team Leader

7 months ago

Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time

**Details**:
**Reference number**:

- 336183**Salary**:

- £28,119**Job grade**:

- Executive Officer**Contract type**:

- Permanent**Business area**:

- DVLA - Operations and Customer Service Directorate - Input Services Group**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Shift working**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- SwanseaAbout the job

**Job summary**:
Are you a strong team leader?

Do you have excellent organisational skills?

Are you passionate about providing a high standard of customer service?

If so, we would love to hear from you

**Job description**:
This is an exciting opportunity for three ambitious, committed, and proactive individuals to lead operational teams in a customer focused environment. You will play a pivotal role in ensuring your team delivers against agreed outcomes, supporting the Agency to continue to achieve excellence in customer service.
- You and your team will work shifts from 15:30 - 23:30, weekdays only.
- You will coach and advise your team on procedures, investigate and resolve complaints, and identify better working practices to drive continuous improvement. Building positive working relationships with customers and stakeholders will be a key focus in order to maintain and improve service.
- Using Microsoft Excel, you will compile reports on statistics and data incidents.

This is a great opportunity to develop your leadership skills. We offer our employees the chance to undertake masterclasses in leadership and professional qualifications.

This is a fast-paced role with opportunities to inspire change across our business and make a difference to the experience of our customers. If you take pride in your work and can provide enthusiastic and engaging leadership, we encourage you to apply.

**Responsibilities**
- Your responsibilities will include but will not be limited to:_
- Leading a team to drive Best in Class Customer Service by:

- Developing and maintaining excellent working relationships with customers and stakeholders.
- Evaluating and monitoring systems, issues, risks and advise all relevant stakeholders so that they can be resolved in a timely manner.

For further information about the role please see the attached role profile.

**Additional Information**

This role will require you to work on-site at one of our designated offices.

**Person specification**:

- You will bring a positive, pragmatic attitude to leading your team and achieving outcomes.
- You will take personal responsibility for your team's performance and their development, motivating, coaching and mentoring them achieve their best.
- You will be an advocate for change, promoting a culture of continuous improvement within your team and focusing on the bigger picture and remaining resilient despite setbacks.
- You have excellent communication and interpersonal skills and are able to interact with others in an engaging and enthusiastic way.
- You work well in a team and can quickly build rapport and lasting positive relationships, as well as dealing with conflict and handling challenging conversations professionally and with sensitivity.
- You possess strong organisational skills with the ability to manage your own tasks while overseeing work of the whole team.
- You will have a basic working knowledge of Microsoft Excel, Word and Outlook.

**_ We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues._**

**About Operational Delivery Profession**

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services_._

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Changing and Improving
- Communicating and Influencing
- Managing a Quality Service

**Benefits**:
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

- Best in class learning and development tailored to your role
- An environment with flexible working options where we encourage a great work-life balance
- Generous average employer contribution of 27%, depending on rate of salary and chosen pension scheme
- 25 days holiday, increasing by one

  • Team Leader

    4 days ago

    Swansea, United Kingdom Buy It Direct Full time

    We're looking for a Team Leader to manage our late shift at Trojan Electronics, Swansea. Paying a competitive salary of £21,000 to £25,000 per annum dependent on experience. We offer fixed shifts working: - Sun 1400-2300 - Mon 1530-2300 - Tue 1530-2300 - Wed 1530-2300 - Thurs 1530-2300 We're interested in a determined, ambitious, and resilient Team...

  • Shift Leader Apprenticeship

    1 day ago

    Swansea, United Kingdom McDonald's Limited Full time

    **Job description** Every McDonald's customer should have a brilliant experience each time they visit. As an Apprentice Shift Leader, you'll make it happen! Lead the team to be welcoming, deliver a personalised service and connect with customers whilst working towards your Level 3 Hospitality Supervisor apprenticeship. **Job requirements** As an...

  • Bar and Waiting Team Leader

    6 days ago

    Swansea, United Kingdom Miller & Carter Full time

    As Team Leader at Miller & Carter - Killay, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Miller and Carter, the home of the Steak Geeks. We take the bull by the horns. Picture perfect steaks, butchered, aged and cooked to...

  • Café Team Leader

    7 days ago

    Swansea, City and County of Swansea, United Kingdom Costa Coffee Full time

    About Costa CoffeeWe're a global coffee brand with a passion for delivering exceptional customer experiences. Our team is dedicated to crafting high-quality beverages and providing outstanding service in our stores.Salary and BenefitsWe offer a competitive salary of £33 per hour, rising to £12.83 with training and experience. You'll also enjoy:Access to...

  • Cleaner (Evening Shift)

    6 days ago

    Swansea, United Kingdom Sodexo Full time

    This is a fantastic opportunity to be responsible for the cleaning and servicing of areas as allocated by the Supervisor or Sodexo management team to the standard required by the client and Sodexo. **Role Responsibility**: - Have complete knowledge of all areas to be cleaned - Clean all allocated areas to standard as per training including day cleaning,...

  • Team Leader

    4 weeks ago

    Swansea, City and County of Swansea, United Kingdom Costa Coffee Full time

    Key ResponsibilitiesMaintain high standards in our busy drive-thru store.Train new Baristas and maintain their performance.Create smooth shifts even in busy periods.RequirementsWe are looking for a motivated and flexible individual with excellent communication skills.BenefitsCompetitive hourly rate.Access to the Coca-Cola share scheme.50% discount on food...

  • Customer Team Leader

    6 days ago

    Swansea, United Kingdom Coop Full time

    Retail Supervisor - Customer Team Leader Location: Plymouth Street, Swansea, SA1 3QF Pay: £10.45 per hour & amazing benefits. Contract: 25 hours per week + regular overtime, permanent, part time Full training given Working pattern: 5 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends,...

  • Customer Team Leader

    7 days ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** Location: The Linden Tree, 62 Linden Avenue, Swansea, SA3 5LA Pay: £11.00 per hour + great benefits Contract: 12-35 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Team Leader

    1 week ago

    Swansea, United Kingdom Beaufort Arms Full time

    A Team Leader, or Supervisor, leads and manages a team of employees. Their duties include setting team workloads, training staff members and ensuring employees work towards company goals and objectives. Team Leader provide a group of individuals with instructions and direction to help them achieve a specific goal. We are looking for an individual to...

  • Customer Team Leader

    1 week ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** Location: 434 Gower Road, Killay, Swansea, SA2 7AJ Pay: £11.00 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: 3 - 4 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    7 months ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** Location: 434 Gower Road, Killay, Swansea, SA2 7AJ Pay: £12.10 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    7 months ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Bishopston Road, Swansea, SA3 3EN - Pay: £12.10 per hour + great benefits - Contract: 12-30 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full...

  • Customer Team Leader

    7 months ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 434 Gower Road, Killay, Swansea, SA2 7AJ - Pay: £12.10 per hour + great benefits - Contract: 21 hours per week + regular overtime, permanent, part time - Working pattern: 3 varied shifts over 7 days including early mornings (from 5am), afternoons, late evenings (until 11pm) and weekends, to be discussed at interview -...

  • Customer Team Leader

    7 months ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Linden Tree, 62 Linden Avenue, Swansea, SA3 5LA - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at...

  • Customer Team Leader

    7 months ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** - Location: Meridian Quay, Trawler Road, Swansea Marina, SA1 1LB - Pay: £12.10 per hour + great benefits - Contract: 16 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training given- You...

  • Barista Team Leader

    7 days ago

    Swansea, City and County of Swansea, United Kingdom Costa Coffee Full time

    Company Overview:Costa Coffee is a global coffee brand with a passion for crafting exceptional experiences. Our commitment to quality and customer satisfaction sets us apart.Salary:We offer an attractive salary of £12.83 per hour, rising with training to £12.83, depending on the store location. This reflects our investment in our team members' growth and...

  • Call Centre Team Leader

    6 months ago

    Swansea, United Kingdom 123 Recruitment and Training Full time

    **Job description** Contact Centre Manager Up to £30,000 - £35,000 basic plus monthly bonus (OTE £50,000) Cardiff City Centre Flexible start date (Full time) We have a brand-new opening for an experienced team leader, or senior looking to step up This is the chance for you to be a leader of what is already a hugely successful sales team. Last month...

  • Team Leader

    5 days ago

    Swansea, United Kingdom Orbis Education & Care Full time

    **Team Leader** **Pontarddulais, Swansea** **£22,709.05 to £24,592.75 based on a 40.25 hour working week.** Are you looking for a new challenge and the opportunity for career development? We have an exciting opportunity in Barry for an experienced Team Leader to join our residential home in Pontarddulais, Swansea. Where you will support individuals with...

  • Front of House Team Leader

    1 week ago

    Swansea, United Kingdom Stonegate Pub Company - Gower Inn Full time

    We are currently recruiting a front of house team leader with experience within the same field. We invest in our people and operate an award-winning internal training programme, as a Team Leader this will give you the opportunity to develop your career. Stonegate Group can offer you a career as a Team Leader in your local pub, bar or club. Benefits of...

  • Customer Team Leader

    6 months ago

    Swansea, United Kingdom Coop Full time

    **Customer Team Leader** - Location: The Linden Tree, 62 Linden Avenue, Swansea, SA3 5LA- Pay: £13.32 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid...