Customer Service Representative Ii

5 months ago

Appleton, United Kingdom Stericycle Full time

**About Us**:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

**Position Purpose**:
As part of a busy transport team, our Service Drivers are responsible for the collection, destruction, movement and unloading of confidential wastepaper and electronic storage devices on behalf of various customers within the professional, financial and retail industries.

Every Service Driver represents Shred-it at our client's place of business. Service Drivers are the face of Shred-it. From arrival through to departure, after final clean-up of the client's area, the Service Driver’s performance must be superior and undertaken with complete regard for confidentiality, courtesy, and environmental consciousness.

**Key Job Activities**:
Working a 40-hour week over 4 days and acting as a key point of customer contact.

Arrive punctually and dressed in Shred-it uniform at the stated start time for your branch each day and clock-in.

Check client allocation (routing) for the day's run of his/her assigned truck.

Complete conscientious circle-check of assigned vehicle, using the circle checklist form.

Correct any minor items detected on the circle check and report more serious items to CSS.

Obtain all necessary documentation for the day's operations.

Leave the yard a maximum of 20 minutes from clock in start time.

Carefully park the truck in the designated area

Record the time of arrival on the handheld

Politely greet the client contact and record any changes of which they may advise you

Quietly and conscientiously remove the customer confidential material from premises whilst adhering to company security and safety policies

Give and explain certificate of destruction to client

Record time shred was completed/material loaded on the truck

Unload or park vehicle as per branch process

Attend de-brief with CSS.

If any changes to the locations or time-of-service are indicated, these should be carefully notated on the Driver's Information Sheet

Return handheld and printer to docking station

Ensure clock out

**Education**:

- Required Education: in GCSE

**Experience (EMEAA)**:
All Service Drivers must have a valid Category C1 licence + current drivers CPC together with a digital tachograph.

Previous driving/customer facing roles would be advantageous but not essential.

Positive attitude.

Good interpersonal and communication skills.

Conscientious with good attention to detail.

Good work ethic.

Flexible.

Self-motivated.

Good time management skills.

Reputable and trustworthy.

Previous experience in following security and safety processes.

Good spoken English language skills are required.

Ability to read and understand customer information sheets.

Ability to write clear messages on daily reporting sheets.

**Certifications and/or Licenses**:
**Benefits**:
Stericycle offers you:

- Contributory Pension Scheme
- Life Insurance
- Cycle to Work Scheme
- Access to SteriCares, our employee support fund
- Stericycle University - Our online library of self-development & learning
- Annual performance related pay review.
- Referral Scheme (Earn by introducing people in your network to the Stericycle family)
- Flu voucher
- Eye Test voucher
- And more

**_ Disclaimer:_**:

- The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice._

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