Lead Customer Controller

5 days ago

Appleton Thorn, United Kingdom Stobart Full time

**Company Description**
Stobart are the largest, most sustainable logistics provider in the UK.

Through our unique model, we operate the largest user shared network that ensures maximum capacity whilst guaranteeing service and quality. Operating 24 hours a day, 365 days a year, we specialise in the Retail, Consumer, E-commerce and Manufacturing sectors, working with some of the worlds well-known brands.

Stobart joined the Culina Group in 2021 and became part of the largest, market leading, privately owned logistics provider in the UK. With a turnover in excess of £2.2billion, a combined workforce of over 20,000 colleagues and a joint fleet of over 5,000 vehicles, they specialise in providing chilled, ambient, and industrial services solutions, covering the whole of the UK.
**Job Description** What's the role?**

**Shift: 5 from 7 Days**

**Salary: £28,190**

Stobart have an excellent opportunity for a passionate and enthusiastic Customer Services Lead Controller to join our flagship depot in Appleton, Warrington.

Acting as the first point of contact for our customers, you will be involved in all aspects of our job consignments from beginning to end.

You will support the departmental managers in the day to day running of the shift and deputise for Team Leader absence as and when required. This is a fantastic opportunity for a dynamic individual who is looking to start their career within management.

**Main Responsibilities & Objectives**:

- Support the departmental management team by providing seamless shift, holiday and short notice cover as required, including short term secondments - requiring flexibility in working hours and days
- To assist in the training and development of new and existing staff on all procedures relevant to the department
- An excellent knowledge of all departmental processes and procedures essential, along with a good overall understanding of core business operational functions
- Involvement in regularly reviewing procedures and instructions, in conjunction with the management team, to ensure that they are current and reflect best practice, performing regular checks to monitor correct compliance, accuracy and efficiency at all times
- Knowledge of the DWOR workings to include keeping up to date task timings and any additions or subtractions
- To investigate new methods and ways of working to improve accuracy and cost efficiency within the team, and the business overall; making best use of company systems, understanding how they can best be utilised within the team

**Qualifications** What kind of person are we looking for?**
- We are looking for someone who has a passion for delivering great service, and has the ability to build rapport with both internal and external stakeholders.
- You will have excellent communication skills and be a strong team player, driving team spirit forward.
- A Customer Service background
- UK Driving License (due to location of the role)

**Additional Information** Benefits**:

- 28 Days annual leave including bank holidays
- Loyalty Bonus: 5 extra days holiday allowance after 5 years’ service / cash equivalent
- Free full Stobart company uniform
- Ongoing Training and Development opportunities
- Free Parking
- Pension Scheme - company 3% contribution
- Death in Service
- Colleague Performance Review Process
- Employee Assistance Programme
- Discounted gym membership at PureGym
- Rewards App - discount on 100’s of brands
- Refer a friend bonus

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