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Technical Author

8 months ago

Abingdon, United Kingdom RM Education Limited Full time

Overview:
**About RM**

At RM, we are focused on delivering technology and resources to the education sector, supporting schools, teachers and earners, enabling the improvement of education outcomes worldwide. We work across the industry from pre-school to higher education and professional qualifications, our customers include schools, examination boards, central governments and other professional institutions. We have a clear purpose to enrich the lives of learners worldwide.

Working with local authorities, government ministries, exam boards and professional awarding bodies around the world, the teams in RM are experts in providing software-oriented products and services within education. We provide innovative and creative solutions. We pride ourselves on the long-term relationships that we build with clients that enable us to work in partnership on large high-profile projects, and on regular day-to-day activities.

RM offers a range of digital assessment solutions to our assessment customers from on-screen marking of paper-based exams to full end-to-end digital authoring, testing and marking. Projects may include bespoke development and support and the integration of our digital solutions with third-party and partner systems. Each year, our software is used globally to carry out hundreds of thousands of on-screen tests and to mark millions of paper-based scripts. For over a decade we have been partnering with the world’s leading awarding bodies to deliver intuitive, secure and reliable e-marking solutions. Every year more than a million people around the world get the marks they deserve thanks to RM.

The RM vision is to grow from our current strong position as the leading provider of high stakes e-marking solutions into an organisation that is a major force in the e-Assessment arena, and that is recognised as a thought leader in the market, bringing ideas such as artificial intelligence and adaptive testing into the e-Assessment ecosystem in new, valuable and innovative ways.

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. To achieve this, we create teams of talented people from different backgrounds and experiences and strive to be a business where our people can bring their whole selves to work.

We require Technical Authors to prepare and maintain customer-facing documentation and user guides for a wide range of products and services and specifically for our high-stakes assessment solutions. Roles report to a Senior Development Manager within the team.

**Job Purpose**

Working as a member of a team, a Technical Author is responsible for documentation development, including researching and defining required documentation scope, understanding complex product functionality (largely though their own use and investigation of RM’s assessment products, but with support from product experts where necessary), creating document drafts, managing document reviews, and document updates and maintenance.

**Responsibilities**:
**Main Responsibilities**:

- Develop documentation based on RM’s guidelines and house style. Creating and editing pictures and diagrams as necessary as part of the documentation. Currently we use Microsoft Word for documentation but plan to move to more industry best-practice authoring software as soon as we can.
- Collating and verifying information needed to create documentation, primarily through independent use and investigation of solutions.
- Liaise with Product Managers, Product Owners and Software Engineers as needed to support product knowledge and clarify required information.
- Work on project teams to meet agreed timescales.
- The job holder is responsible for the technical, grammatical and typographical accuracy of the documented information and for working with internal teams to ensure that documentation is appropriately reviewed.
- Provide expertise and editorial support to other Technical Authors and other RM staff.

**Facts & Figures**:

- This role does not involve any budget handling.
- Work within a team of Technical Authors including potentially contract staff.

**Decision Making**:
I)You take without reference to others:

- Prioritising and balancing own workload.
- II) You refer to your manager / a colleague:

- Defining the structure of a document and producing documentation with the right level of information for customers
- The degree of technical information that is needed in the documentation

A Technical Author must have excellent communication skills, and the ability to work closely with key stakeholders and internal teams.

In addition, they will have:

- Advanced Microsoft Word skills
- Experience of using industry standard tooling such as MadCap Flare
- Good verbal skills and excellent written communication skills
- Ability to structure information in a logical order and to turn technical information into plain English
- Strong focus on detail
-