Receptionist and Clerical Officer

4 weeks ago

Brighton, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

The Imaging Department based at the Park Centre for Breast Care, near Preston Park, is looking for a new dynamic team member to join our friendly and hardworking team.

If you are an organised and hard working person with good communication and interpersonal skills who can interact with patients and colleagues at all levels with tact and diplomacy and able to prioritise your own workload, then we would love to hear from you.

The role includes reception duties, greeting patients and answering general telephone enquiries from clients and colleagues, handling appointments and organising and preparing clinics.

1. To man the reception area.
2. To greet clients in a polite and respectful manner and protect clients’ privacy and
dignity at all times.
3. To check registration data for accuracy and ensure that all details are present on
relevant documentation and that all written documentation is accurate and
legible.
4. To ensure that clients move through the screening/symptomatic process quickly
and efficiently in co-operation with the radiographers on duty.
5. To deal with enquiries from clients and the general public as appropriate.
6. Scanning Request forms on to the CRIS system.

7. To be responsible for the tea, coffee and cold water facilities within the waiting
area.
8. To ensure that the reception area is kept clean and tidy.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

**Build a career with us**: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

The role includes reception duties, greeting patients and answering general telephone enquiries from clients and colleagues, handling appointments and organising and preparing clinics.
- To provide ad hoc short term cover for other members of the administrative team.
2. To observe strict confidentiality of patient records at all times in accordance with the Information Governance guidelines and General Data Protection Regulations.
3. To use acquired knowledge to inform patients of the benefits of screening and breast awareness.
4. To prioritise own workload while observing department policies.
5. To report any equipment faults or hazardous or potentially dangerous situations.

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