Customer Service Representative

2 weeks ago

Belfast, United Kingdom VANRATH Full time

VANRATH are delighted to be partnering with a major organisation with the Recruitment of a **Customer Service Representative** to join their dynamic and growing team to join their **Belfast Office**.
- **This is initially a 3 month contract with potential to extend - please be aware before applying.**_
- **Hours - Mon
- Fri - 09:00 - 17:00**_
- **Salary - £33,024**_

**Responsibilities**:

- Proactively deal with customer contact from Co‐Ownership Housing customers, applicants and potential customers over the telephone (outbound and inbound), via digital channels and face to face;
- Provide accurate and consistent information and advice to customers;
- Use IT systems to full potential to manage queries, provide information and access appropriate systems;
- Ensure customers have all of the relevant information and fully understand any action to be taken on their behalf;
- Participate in Co‐Ownership customer events as required;
- Ensure that all actions required to support customers are completed within agreed timeframes;
- Proactively identify opportunities to improve customer service and bring these forward;
- Deal with any customer concerns at first point of contact and ensure first time resolution where possible;
- Maintain customer confidentiality at all times and ensure that customers are properly identified and verified;
**Essential Criteria**:

- Educated to A‐Level standard or higher (or equivalent)
- GCSE (or equivalent) Math and English (at grades A‐ C). In lieu of qualifications, Co‐ Ownership will seek a minimum of 4 years’ experience.
- Experience (With Qualification)
- A minimum of 2 years’ experience of working in a customer centric environment, delivering customer service excellence, to include phone contact, face‐to‐face contact, through digital channels and offering single point of contact resolution. (Without qualification)
- A minimum of 4 years’ experience of working in a customer centric environment, delivering customer service excellence, to include phone contact, face‐to‐face contact, through digital channels and offering single point of contact resolution. Additionally:

- Previous experience of complaints handling.
- Previous experience of digital filing and scanning

INDPH

**Job Types**: Temporary contract, Full-time
Contract length: 3 months

**Salary**: £31,002.00-£33,024.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: PD3495793974

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