Senior IT Support Analyst

2 weeks ago


Canary Wharf, United Kingdom Latcom Plc Full time

Job Responsibilities
- To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service
- Deputise for Service Desk Manager and act as team lead for junior support analysts.
- To have experience in maintaining networking typologies and Windows 10 operating system.
- Provide agile working support (Laptop/Surface Pro/iOS) including Intune enrolment and Apple Business Manager.
- Deal with common network connectivity issues (Microsoft Server, Azure, Active Directory, CISCO environment).

Skills Required
- 5 years+ previous experience in an IT support analyst capacity
- Experience supporting; Win 10, Office 365, AD, Exchange Online, Cisco Networks, Azure, Win Server, Mobile Devices and Macs - bonus
- Experience working in an ITIL environment.

This role is fully office based, 5 days weekly.


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