1st Line Engineer
3 weeks ago
**Job Title**: 1st Line Support Engineer
**Location**: Canary Wharf, London
**Salary**: £28,000 + Certifications + Training
We are looking for a 1st Line Support Engineer to join our IT Services and Consulting team in our Head Office based in Canary Wharf, London.
**Responsibilities**:
- Provide 1st line technical support to customers and internal staff
- Troubleshoot and diagnose hardware, software and network issues
- Installation and maintenance of hardware, software and network equipment
- Escalate issues to senior engineers when necessary
- Monitor service desk ticket queue and respond to customer inquiries
- Provide training and technical guidance to other staff members
- Manage customer accounts and ensure customer satisfaction
**Key Benefits**:
- Competitive Salary of £28,000
- Industry leading training and mentoring from senior engineers
- Certification allowance
- Pension contributions
- Private healthcar / life insurance
- 25 Days holiday + 8 days off
- Birthday Off
**Requirements**:
- Proven experience in a similar role
- Knowledge of Windows server and operating systems
- Knowledge of networking and hardware
- Ability to troubleshoot hardware, software and network issues
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
We offer an attractive salary package including certifications and training.
**Keywords**: IT Support Engineer, Helpdesk Support, IT Technician, Technical Support
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
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