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Senior Property Administrator

7 months ago

Cardiff, United Kingdom Seraph Property Management Full time

**Job description**

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. Part of The Seraph Group with over 60 employees across various departments, we are an Investors in People accredited organisation. We are looking for a Senior Property Administrator to join our team. **The role can be based in Cardiff or Pontypridd**.

**What are we looking for?**

We have big growth plans, and we are looking for ambitious, knowledgeable individuals who want to grow with us and share in the success. Experience in the industry is advantageous, but more important is the right person, who is a team player who will go the extra mile.

**Main Responsibilities of the role**:
You will have a portfolio of “key” landlords where you may handle maintenance queries and tenancy deposit returns as well as ensuring that tenancy start and ending procedures are managed correctly. You will also provide support to the team of property managers, ensuring that we are delivering a high standard of customer service to landlords and tenants.

**The Role**
- Portfolio management; be directly responsible for landlords with large portfolios, liaising on maintenance items or other issues relating to their properties
- Act as team leader support for the team, helping to resolve queries to achieve satisfactory resolution for all parties
- Manage disputes and complaints and respond to as appropriate.
- Audit the portfolio for compliance with gas, HMO and other legislative requirements
- Help to develop individual and team knowledge
- Advise landlords and tenants on legal regulations.
- Deal directly with tenant bond deposit returns.
- Coach and guide the team advising how to handle more complex issues

**What’s on offer to you?**
- Salary up to £24,000 (depending on qualifications and experience)
- Training and qualification opportunities to enhance the package
- Additional training bonus for Continuous Professional Development (CPD)
- Private Healthcare for you and your family after 1 years service
- Additional days off on your 'Work Anniversary' and 'Duvet Days'
- Financial incentives/bonuses to boost salary
- Leads by example
- Excellent customer service skills and has a proven track record/background within a service industry.
- Excellent communication skills
- A team player
- Ability to prioritise workload and meet strict deadlines
- Organised with good attention to detail
- Takes ownership and resolves issues swiftly

We are an Investors in People accredited organisation and we support individuals who want to progress in their career.

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Referral programme
- Store discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus

**Experience**:

- Property Management: 1 year (preferred)

Licence/Certification:

- Drivers License (preferred)
- Rent Smart Wales Training (preferred)

Work Location: In person