Block Administrator

2 weeks ago


Cardiff, United Kingdom Seraph Property Management Full time

Seraph Property Management is a rapidly growing property management firm based in Cardiff managing residential properties and leasehold blocks across South Wales. We believe in developing our people, as illustrated by awards won by various members of our team for excellence in their field such as CIH New Housing Professional 2018 and Apprentice of the Year 2017.

Seraph Property Management is looking for a Block/Property Management Administrator that has experience in this role or similar. Ideally, someone who has experience in dealing with transfer of property transactions. This role will suit someone with a background in conveyancing. The company has a strong culture surrounding hard work, dedication, customer service, attention to detail and teamwork.

The main responsibilities of the Block Management Administrator are to assist and support the Block Management team in the areas of compliance, administration and to be the initial point of contact for queries from leaseholders and contractors.

Key Responsibilities include:

- Provide point of contact with Solicitors in provision of LPE1 Sales pack in conjunction with input from Block Manager
- Place insurance on blocks we are company secretary on (ensuring all relevant information is supplied)
- Updating Annual Returns and acting as Company Secretary for blocks under management
- Deal with lease extensions and liaise with solicitors where necessary.
- Coordinating issuance of information
- Tracking sales progress and Recording completions of sales including updating systems
- Actioning BM's site inspections as they arise
- Be the initial point of contact for all block management issues and liaise with directors and leaseholders when required.
- Liaise with contractors and our in-house maintenance team for quotes, to organise works and coordinate access.
- Liaise with freeholders and leaseholders regarding maintenance items or other issues relating to their freehold.
- Review, complete and action audits on all aspects of block management
- Liaise with BMs to ensure compliance is managed on all sites instructing contractors where required
- Deal with utility suppliers and ongoing bills for sites managed
- Chase service charges and ground rent arrears and taking payments from leaseholders where accounts require additional support
- Handle emergency out of hours calls (placed on a rota with other members of the team).

**What’s on offer to you?**
- Additional training bonus for Continuous Professional Development (CPD)
- 24/7 access to a GP for you and your household with a private healthcare plan after 1 years service
- Discounts on high street brands, fitness classes and other perks
- Additional days leave including your workiversary and a Duvet Day every year
- Hybrid Home-working option
- Cycle to work scheme
- Subsidised public transport scheme

We are an Investors in People accredited organisation and we support individuals who want to progress in their career.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £23,795.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Paid volunteer time
- Private medical insurance
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: In person


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