Operational Technology Support

6 days ago


Malton, United Kingdom Yorkshire Baker Full time

**Operational Technology Support**

**Apprenticeship**

An exciting opportunity has arisen for an Operational Technology Support person to join our team, here at Yorkshire Baker through an Apprenticeship. This role would suit someone who is wanting to get into IT support and has the IT mindset to match. This is an entry level apprenticeship role with potential for progression within the Cranswick Group. The main purpose of the role is to provide IT support to Yorkshire Baker as well as ad hoc support at other Cranswick sites in East/West Yorkshire.

**Main duties include (but not limited to)**:

- Assisting with all IT helpdesk query resolutions
- Project planning as well as project implementation
- Purchasing of IT equipment
- Working as part of a team to maintain the factory traceability systems
- Support in diagnosing hardware failures and equipment in need of replacement. Taking actions to replace and install replacement hardware, as appropriate
- Keeping the factory traceability systems up to date, making sure software is up to date and using the most recent version
- Installing software on user and factory devices, dealing with day-to-day queries that arise
- Setting up office hardware and software support
- Development and mandatory training, this will increase your skill set regarding agile project management, as well as develop your knowledge of internal and external systems used by business
- Ad hoc support at other Cranswick sites within East/West Yorkshire as and when necessary
- IT mindset with proficiency in Office 365
- Maths and English GCSE
- Willing and able to do an apprenticeship
- A can-do attitude with a proactive approach to work
- Ability to work to tight deadlines
- Excellent attention to detail
- Willingness to travel to other sites to support when needed

**A full job description is available upon request.** Salary to be discussed at interview stage.

**Job Types**: Full-time, Apprenticeship

**Salary**: £21,000.00-£25,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 29/03/2024



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