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Medical Receptionist

4 months ago

Liverpool, United Kingdom Primary Care 24 Full time

Are you an experienced Receptionist or Administrator looking to work in a fun and fast-paced environment?

Are available for the next 4 months and able to commute to 15 Sefton Road Medical Practice?

Are you able to demonstrate excellent communication skills with a wide variety of people?

An exciting interim opportunity has arisen to join Primary Care 24 (PC24) as a Medical Receptionist. You will be working as part of the wider operational team to provide the “front-of-house” service, including welcoming patients and visitors, understanding and interpreting patients’ needs, and resolving queries where possible.

**Key responsibilities**
- Provide excellent customer service to patients and other healthcare professionals when communicating with patients. Answer all incoming phone calls, diverting them as appropriate and/or taking and passing on messages in a timely manner.
- Support and assist clinicians in the provision of safe, caring and effective services.
- Deal with administrative queries and requests from patients and act as liaison with the clinicians as necessary.
- Book/cancel/rearrange patient appointments via the clinical system, maintain the appointment system and set up associated templates where required.
- Register new patients, review medical records, input and summarise medical history.
- Ensure up to date patient information is recorded, adding Read codes where appropriate

The post holder is required to have excellent verbal and written communication, organisation and customer service skills, and the ability to work as part of a team and independently. A high level of computer literacy and attention to detail is also required.

**About you**
- Literacy and numeracy skills at GCSE level C or equivalent
- Ability to work flexibly across the week
- Possess excellent communication skills
- Patient-focused and professional at all times
- Able to problem solve and think clearly in pressured situations
- Good IT skills including the use of Microsoft packages
- Experience of working to policies and procedures
- Experience of using EMIS (desirable)
- Experience of working in a healthcare environment (desirable)

**What’s on offer?**
- Part Time or Full Time Hours
- Fixed Term Contract until March 2024
- £10.90ph
- Located at 15 Sefton Road Medical Practice, L21

**About us**

Primary Care 24 (PC24) is a not-for-profit social enterprise established in 1994, delivering NHS contracts exclusively. We follow agenda for change and offer an NHS Pension.

The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

**Closing date: 4th December 2023, 17:00**

**Job Types**: Full-time, Part-time

**Salary**: £10.90 per hour

Expected hours: 15 - 37.5 per week

**Benefits**:

- Flexitime
- Free parking

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Liverpool: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person