Senior Retention Executive- 12 Month Fixed Term

6 months ago


Hammersmith, United Kingdom Harrods Careers Full time

We are looking for a Senior Retention Executive to join our Digital team here at Harrods. You will support the Retention Manager on all lifecycle automated communications at Harrods. This role is integral in identifying opportunities and pain points within the customer lifecycle, and developing and executing a strategy.

This role is a 12 month fix term contract

**About the Role**

The Senior Retention Executive will develop and optimise a multi-touch, multi-channel communications strategy and analysing test and learn tactics, in lifecycle comms, to optimise effectiveness; feeding all insights gained from regular reporting back to create a continuous process of testing and refinement.

You will also:

- Evaluate the performance of the campaigns through SAP and Acoustic (ESP), and use these insights to adapt and enhance the lifecycle journey.
- Own and lead on multiple projects including lifecycle strategies and technical automated.

**About You**

You will also need the following:

- The ability to multitask in an everchanging fast paced environment.
- Previous experience in project managing.
- Great organisational skills to manage a busy calendar.
- Previous experience in loyalty programmes.

**About Us**

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

**Our Promise to You**

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return, you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

**Uniquely You**

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.



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