Luxury Showroom Sales Advisor
3 months ago
We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.
**The role**
**Key responsibilities**
**Additional responsibilities**
- Answering incoming sales calls
- Making outbound calls to our customer database
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Updating the CRM system with relevant client information and daily activity
- Arranging samples to be dispatched
- Welcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always received
- Maintaining a clean and tidy showroom
- Providing drinks to customers during their appointments
- Confirming showroom appointments with customers prior to their arrival
**Skills required**
- Experience in a sales environment
- Experience in the luxury goods market (desirable)
- Knowledge of interiors (desirable)
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands on - this is a busy, fast-paced company
- Self-motivated with the ability to inspire those around you
- Strong customer focus
- Excellent communicator
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft office
**What we offer**:
- A great place to work with a friendly and welcoming team.
- Competitive salary.
- Bonus structure.
- Optional pension scheme.
- Additional leave through years of service.
- Sick pay after completion of probationary period.
- Company events.
- Employee discount.
- Employee assistance programme.
- Purchase additional annual leave scheme.
- Induction training.
- Development opportunities.
**Working Hours**
Our showrooms are open 09.00 - 17.00 Monday to Friday and 09.00 - 16.30 on Saturdays. You will work 5 days with your days off being Sunday and a day in the week.
Salary is £23,000-£25,000 plus bonus earnings
Pay: £23,000.00-£31,200.00 per year
**Benefits**:
- Company pension
- Employee discount
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Solihull, West Midlands: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Sales: 1 year (preferred)
- customer service: 1 year (required)
Work Location: In person
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