Luxury Showroom Manager

4 months ago

Solihull, United Kingdom Quorn Stone Full time

**About us.**

We are a leading retailer and importer of luxury natural stone and porcelain flooring. As a family run business, established in 1995 we are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.

**The role**

Due to a brand-new and exciting opening in Sollihull, we are looking for a showroom manager who will manage the running of our showroom in Solihull, essentially, you will be the “go to person” for the showroom. If you are not currently a Showroom Manager, but have extensive experience in this area, this might be a great next step in your career.

As the Showroom Manager, you will be responsible for the day-to-day management of the premises, ensuring that the space is always presented to the highest standard. Duties include the management of a small sales team, providing advice on suitability and design to clients, raising quotations and invoices, taking payments, problem solving and sales aftercare.

**Additional Responsibilities**
- Management of small sales team
- Welcoming customers to the showroom and building relationship with clients
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Creating quotations, processing payments, arranging deliveries, and providing outstanding after sales service
- Ability to problem solve
- Management of the showroom diary and appointments online
- Updating the CRM system with relevant client information and daily activity
- Occasional travel to Leicestershire
- Excellent customer service skills and outstanding time management and organisation skills are essential
- The confidence to start up face to face conversations with customers in the showroom, being able to engage and be a brilliant communicator
- Commercially minded and a proven ability to demonstrate driving sales
- A background in design/interiors/creative industry
- Exceptional attention to detail
- Enthusiastic and hands on - this is a busy, fast-paced company
- A team player - someone who is always happy to help, is not afraid to get their hands dirty and has a genuine interest in meeting people
- Experience of using your own initiative and anticipating future needs
- Proficiency with the Microsoft Office suite of products (with a focus on Excel, PowerPoint and Word)
- High end retail experience desirable

**What we offer**
- A great place to work with a friendly and welcoming team
- Competitive salary
- Bonus structure
- Optional pension scheme
- Additional leave through years of service
- Sick pay after completion of probationary period
- Company events
- Employee discount
- Employee assistance programme
- Free on-site parking
- Purchase additional annual leave scheme
- Induction training
- Development opportunities

**Working hours**

Monday - Friday 09:00 - 17:00 (inc 30 min unpaid lunchbreak)

Saturday - 09:30 - 17:00 (inc 30 min unpaid lunchbreak)

Sunday - Closed

Days off will be Sunday and one day in the week.

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- Company pension
- Store discount

Supplemental pay types:

- Bonus scheme

**Experience**:

- Retail management: 1 year (preferred)
- People Managment: 1 year (required)

Work Location: In person

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