Damp and Mould Surveyor

3 weeks ago

Bristol, United Kingdom Brighter Places Full time

We have an exciting new opportunity for a **Damp and Mould Surveyor** to join our team based in** Bristol**. You will join us on a **full time, permanent basis, working 37 hours per week**. In return, you will receive a salary of **£39,450 per annum rising to £43,575 from 1st April.**

**About our Damp and Mould Surveyor** **role**:
The key responsibility of the Surveyor is to provide a high-quality customer-focused and professional repairs service to provide technical solutions and support on complex repairs and maintenance issues related to damp condensation, and mould (D&M) including monitoring of works/services where required, in accordance with Health & Safety policies and statutory obligations.

This role will require a valid UK driving licence and a standard DBS.

**Key Responsibilities as our Damp and Mould Surveyor**:

- Provide a high quality customer focused service to all residents, leaseholders, other stakeholders and colleagues.
- Support and monitor contractor’s delivery of D&M solutions. Liaise with contractors to agree works, raise orders, and carry out pre/post work inspections
- Work closely with the Coordinators to manage live jobs, arranging workflows with repair partners and keeping customers fully updated.
- Provide input into D&M cases and disrepair claims. Carry out disrepair surveys and produce professional analysis, cost, predictions and report to support work being done and the protection of Brighter Places from spurious or exaggerated claims
- Monitor progress of D&M and disrepair cases and ensure that appropriate remedial works are in place within an appropriate timescale to avoid dissatisfied customers and escalation of disrepair
- Accurately diagnose, specify, order, supervise and manage technical D&M solutions whilst considering all repairs needed.
- Support the Customer Services and Housing teams in answering technical queries and inspections regarding the construction, handover and defects management of properties.
- Ensure relevant legislation and guidance is followed in the delivery of building work including CDM, Health & Safety at Work Act, Building and Planning Regulations.
- Provide excellent customer services always and learn and improve services from any customer feedback, satisfaction and complaints through a continuous improvement mindset and approach

**What we’re looking for in our Damp and Mould Surveyor**:

- HNC, HND, BTEC HND or higher, in a building discipline or relevant experience and training.
- Track record of delivering excellent customer service always, even whilst working under pressure. Acting with integrity and accountability.
- Demonstrable experience of working in reactive maintenance, diagnosing & ordering reactive repairs
- Experienced Surveyor within DC&M Inspections
- Understanding of housing and property customer service with an excellent knowledge of building and housing regulations and legislation
- Can work effectively with and support colleagues to help achieve team objectives.
- Positive attitude to continuous improvement.
- Ability to thoroughly and consistently inspect and assess standards, with an eye for detail to identify variation from defined standards.
- Motivated and determined to go the extra mile

**Closing date: 14th March 2024

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