Neighbourhood Officer

1 week ago

Birmingham, United Kingdom Citizen Housing Group Full time

**Salary - **£28,606 - £33,683**

**Position: Full time, 37 hours per week**

**Location: Birmingham / Hybrid**

**We are brave, we are ambitious, we are honest, and we are Citizen**

Our Birmingham Neighbourhoods teams manage around Approx 9,000 customer homes within Birmingham and the West Midlands area.

As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.

**In housing you can make a real difference, the role of Neighbourhood Officer will involve**:

- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation

**As Neighbourhood Officer, we need you to have**:

- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcomes
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Current clean driving licence and access to a car

**We would be **_excited_** if you have**:

- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience

**Our people are everything and we offer**:

- IT equipment to allow some optional home working
- ‘Live work better’ scheme which actively encourages work-life balance
- Annual leave starts at 25 days per year, increasing with length of service
- Enhanced family leave
- Company Pension - Citizen match up to 10%
- Cycle to work
- Annual leave purchase
- Citysave financial support - savings and loans
- MyPerks Benefits portal - Shopping and Discounts, wellbeing, Gyms, Cinemas, discounted days out
- If part of the pension scheme you are entitled to Life cover (three times your annual salary)
- Organisational Sick Pay (benefit increases with length of service)
- EAP - a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
- Medicash scheme -which includes digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
- Organisational Sick Pay (benefit increases with length of service)
- Recognition through our Employee Excellence Awards
- Representation opportunities on our Staff Consultative Forum
- Access to Citizen’s Wellbeing platform
- Occupational Health
- We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be **one of the UK’s most trusted social housing providers**,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We want everyone at Citizen to have the best balance they can between their personal life and their work, because we know this benefit’s both our colleagues and customers. **Live Work Better is our commitment to all Citizen colleagues. It sets out principles that guide how we work to achieve the best results for our colleagues and customers.**

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect. As part of our recruitment process, we carry out robust safeguarding checks.

**Closing date: 9th June 2024**

**Interview date: 19th June 2024

  • Neighbourhood Officer

    3 days ago

    Birmingham, United Kingdom Niyaa People Ltd Full time

    An organisation in Birmingham area looking for a Neighbourhood Officer to join their team on a temporary contract - covering mainly Birmingham patch. This role is offering a great opportunity to work within an established company, gain more knowledge in the housing sector and a competitive rate with weekends off. Neighbourhood OfficerMon-Fri/ 37 hour...

  • Neighbourhood Officer

    3 days ago

    Birmingham, United Kingdom niyaapeople.co.uk Full time

    An organisation in Birmingham area looking for a Neighbourhood Officer to join their team on a temporary contract - covering mainly Birmingham patch. This role is offering a great opportunity to work within an established company, gain more knowledge in the housing sector and a competitive rate with weekends off. Neighbourhood OfficerMon-Fri/ 37 hour...

  • Neighbourhood Officer

    3 weeks ago

    Birmingham, United Kingdom Platform Housing Group Full time

    **Are you passionate about making a difference and improving our Neighbourhoods?** Our Neighbourhood Officers are the life and soul of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team, supporting and covering communities and neighbourhoods in North Birmingham, and Erdington. You will be...

  • Neighbourhood Officer

    2 weeks ago

    Birmingham, United Kingdom Birmingham City Council Full time

    Neighbourhood Officer: This is an exciting and challenging role based in the Neighbourhood Services East Team. You will be expected to have a high level of customer care and computer skills. You should be able to visit various locations on the East to Identify issues around Fly tipping on Housing land. Using Engagement, Education and Enforcement to educate...

  • Neighbourhood Officer

    6 days ago

    Birmingham, United Kingdom Birmingham City Council Full time

    Neighbourhood Officer - South Team This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city. This is an opportunity to join the Tenancy Services Team as a GR3 Neighbourhood Officer. This is a vital role within our service as it is providing a visiting service to...

  • Neighbourhood Officer

    3 days ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Neighbourhood Officer Birmingham, UK Temp Full Time - Hybrid We have had an exciting opportunity become available, to join a team based in Birmingham as a Neighbourhood Officer. This is a full time, temporary position with an initial contract period of 3 months. The postholder will carry out estate walkabouts, communal inspections, identify and deal with...

  • Neighbourhood Officer

    2 days ago

    Birmingham, United Kingdom Service Care Solutions Full time

    Neighbourhood OfficerBirmingham, UKTempFull Time - HybridWe have had an exciting opportunity become available, to join a team based in Birmingham as a Neighbourhood Officer. This is a full time, temporary position with an initial contract period of 3 months. The postholder will carry out estate walkabouts, communal inspections, identify and deal with untidy...

  • Neighbourhood Officer

    4 weeks ago

    Birmingham, United Kingdom Birmingham City Council Full time

    Neighbourhood Officer Permanent position Working 36.5 hours per week **About us** This is a fantastic opportunity to join Birmingham City Council's Housing Management service and provide a real difference for the tenants of this city. We currently have one vacancy on the Think Family (TF) team as a GR3 Neighbourhood Officer. This is a vital role within...

  • Neighbourhood Officer- Housing

    2 weeks ago

    Birmingham, United Kingdom Platform Housing Group Full time

    **Are you passionate about making a difference and improving our Neighbourhoods?** Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies. This is a great opportunity for someone looking for a career in...

  • Neighbourhood Sheltered Officer

    3 weeks ago

    Birmingham, United Kingdom Job&Talent Full time

    We recruiting for Neighbourhood Officers to work in the Birmingham areaJob PurposeTo assist the Housing Officer to deliver a consistent, excellent, reliable, customer focused Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area click apply for full job details

  • Neighbourhood Sheltered Officer

    4 weeks ago

    Birmingham, United Kingdom RSR Housing Full time

    RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of our client based in Birmingham for a...

  • Neighbourhood Sheltered Officer

    3 weeks ago

    Birmingham, United Kingdom Job&Talent Full time

    We recruiting for Neighbourhood Officers to work in the Birmingham area Job Purpose To assist the Housing Officer to deliver a consistent, excellent, reliable, customer focused Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention,...

  • Neighbourhood Sheltered Officer

    3 weeks ago

    Birmingham, United Kingdom Job&Talent Full time

    We recruiting for Neighbourhood Officers to work in the Birmingham area Job Purpose To assist the Housing Officer to deliver a consistent, excellent, reliable, customer focused Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention,...

  • Neighbourhood Sheltered Officer

    3 weeks ago

    Birmingham, United Kingdom Job&Talent Full time

    We recruiting for Neighbourhood Officers to work in the Birmingham areaJob PurposeTo assist the Housing Officer to deliver a consistent, excellent, reliable, customer focused Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention, education...

  • Neighbourhood Sheltered Officer

    4 days ago

    Birmingham, United Kingdom Job&Talent Full time

    We recruiting for Neighbourhood Officers to work in the Birmingham areaJob PurposeTo assist the Housing Officer to deliver a consistent, excellent, reliable, customer focused Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention, education...

  • Neighbourhood Sheltered Officer

    4 weeks ago

    Birmingham, United Kingdom Red Snapper Recruitment Limited Full time

    RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of our client based in Birmingham for a...

  • Neighbourhood Sheltered Officer

    4 weeks ago

    Birmingham, United Kingdom Red Snapper Recruitment Limited Full time

    RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.RSR Justice are currently recruiting on behalf of our client based in Birmingham for a...

  • Neighbourhood Sheltered Officer

    2 weeks ago

    Birmingham, United Kingdom Red Snapper Group Full time

    RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. RSR Justice are currently recruiting on behalf of our client based in Birmingham for a...

  • Neighbourhood Networker

    2 weeks ago

    Birmingham, Birmingham, United Kingdom The Pioneer Group Full time

    Neighbourhood NetworkerThe Birmingham Neighbourhood Network Scheme (NNS for short) aims to enable people to lead healthy, happy, independent lives within their own homes and communities.As a Neighbourhood Networker you will play a key role in mapping, engaging and supporting, community assets & groups within Sutton Coldfield, to sustain and build their...

  • Neighbourhood Caretaker

    4 weeks ago

    Birmingham, United Kingdom Job&talent Full time

    We are currently recruiting for Neighbourhood Caretakers to work across Birmingham. Responsible for the inspection, maintenance and cleansing of estates/communal housing land/sites within the quadrant boundary. You will be required to supervise estate caretakers. You will be expected to assist the public in a polite and helpful manner in accordance with the...