Neighbourhood Officer

3 weeks ago


Birmingham, United Kingdom Platform Housing Group Full time

**Are you passionate about making a difference and improving our Neighbourhoods?**

Our Neighbourhood Officers are the life and soul of what we do as an organisation. We have a great opportunity for a Neighbourhood Officer to join our Localities team, supporting and covering communities and neighbourhoods in North Birmingham, and Erdington.

You will be someone who takes a hands-on approach, helping to manage tenancies and improve our neighbourhoods for everyone. You will be working with our tenants to identify problems and help provide solutions early as well as introducing new tenants to the tenancy agreement terms and helping to assist tenants with problems within the community and promote sustainable tenancies.

**What you will be doing as one of our Neighbourhood Officers**
- You will carry out visits and complete administration for a variety of tenancy types to manage and review tenancies
- You will regularly inspect our estates and schemes and carry out actions as appropriate to minimise Health and Safety risks
- You’ll work closely with customers to develop strong relationships with local communities
- You will ensure breaches of tenancy are investigated and escalated
- You’ll provide advice and guidance to applicants and transferring customers on all available housing options
- And carry-out sign-ups with applicants to ensure they understand the implications of their tenancy agreement

**Some things we need from you**:

- You’ll already be working in Housing Management and have demonstrable experience of managing and dealing with ASB.
- You will be used to working closely with customers to tackle and manage complex customers.

**Some of our great benefits include**
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension scheme with minimum employee contributions of up to 3% and Platform will contribute up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal role for you and you’d like to find out more about this opportunity, please contact



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