Neighbourhood Sheltered Officer

2 weeks ago

Birmingham, United Kingdom Red Snapper Group Full time

RSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience.

RSR Justice are currently recruiting on behalf of our client based in Birmingham for a Neighbourhood Sheltered Officer.

The purpose of this role is to assist the Housing Officer to deliver a consistent, excellent, reliable, customer focussed Housing Management undertaking the full range of housing management duties which may vary according to the size and profile of the area. Using prevention, early intervention, education and enforcement approaches, will ensure the proper management of council tenancies in accordance with the organisation’s Tenancy Conditions and Management policy and related procedures and in compliance with all relevant legislation, regulatory codes, guidance and professional practice.

This is a full-time, temporary (3-month initially) role offering a salary of £12.19 per hour.

Main Duties

  • Case manages and maintains accurate case management and other administrative records according to the required standards and procedures and by using appropriate IT systems.
  • Investigate and respond to complaints and enquiries within corporate standards and timescales.
  • Assist with the investigation and response to public liability claims, complaints and enquiries and provide reports to the housing officer using relevant case management systems.
  • You may be deployed to the street scene visiting role. In this role you will be working in neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods.
  • Will attend meetings with customer groups to help assess the ongoing requirements of the housing service and determine appropriate actions to respond to findings.

Essential Requirements:

  • Able to work as part of a team with a proactive, problem solving approach.
  • Ability to use and interrogate IT equipment and able to use packages such as Microsoft Word, Excel, PowerPoint.
  • Ability to sustain working partnership relationships within and across organisational boundaries including external providers.
  • Ability to analyse data and report on findings to help inform service delivery.

Role is subject to DBS check at the relevant level.

If you would like to be considered for this position and have the relevant experience, then please send your CV.

Due to the high volume of applications we receive, if you do not hear from us within 7 working days, your application has been unsuccessful.

If this role is not for you but you do know somebody who would be interested, please feel free to refer them to us We have a "Refer A Friend" bonus scheme and we will reward you retail vouchers for any referrals who are not already known to us and are successfully placed

Red Snapper Justice is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer.

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